HEALTH SUPPORT SPECIALIST - 64082410 1

State of Florida • Port Charlotte, FL

7d • Onsite

About The Position

The Health Support Specialist works at the Port Charlotte location and reports to the Senior Public Health Nutritionist Supervisor. The role supports the Women, Infants, and Children (WIC) Program by determining and documenting client eligibility, completing certifications, issuing and explaining WIC EBT cards, maintaining client and program records, and helping manage supplies and appointments. The position also collects anthropometric measurements and hemoglobin samples, records medical data, and maintains a clean and safe work area in accordance with applicable procedures.

The specialist assists nutrition staff with diet histories, nutrition education, breastfeeding promotion, and referrals to community resources. Additional duties include assisting with vendor management, maintaining required records by deadlines, participating in meetings and training, and performing other assigned duties. The incumbent must be willing to work at other WIC satellite clinics as needed and may be required to perform emergency duties outside normal work hours or days.

Requirements

• Valid Florida driver's license.
• Ability to perform hemoglobin testing on clients; training is provided.
• Ability to learn and communicate effectively in English, orally and in writing.
• Knowledge of statutes, rules, and regulations pertaining to the WIC program.
• Knowledge of office procedures, business formats, spelling, punctuation, and grammar.
• Knowledge of preventive health care and nutrition, including prenatal, breastfeeding, postpartum, infant, and child nutrition.
• Knowledge of breastfeeding benefits and ability to promote and educate about breastfeeding.
• Knowledge of data collection, records management, and planning principles and techniques.
• Skill in operating a personal computer.
• Ability to provide nutrition education to individuals and groups, assess nutritional status, develop basic nutrition plans, and teach or select educational materials.
• Ability to operate general office equipment and frequently use a telephone, computer, copier, and small hand tools.
• Ability to train others and interact effectively with a variety of people.
• Ability to follow procedures and instructions, organize and maintain filing systems, handle telephone calls courteously, and maintain effective working relationships.
• Ability to plan, organize, and coordinate work assignments and communicate effectively verbally and in writing.
• Ability to interpret and apply applicable rules, regulations, policies, and procedures.
• Ability to prioritize workload, prepare reports, maintain records, and review data for accuracy and completeness.
• Ability to work independently or with minimal supervision.
• Ability to frequently bend, kneel, reach, and sit or stand for long periods.
• Ability to lift and carry up to 50 pounds as needed.
• Ability to work with occasional loud noises and indoors with occasional temperature changes.

Nice To Haves

• Work experience in a WIC office is preferred.
• Fluency in Spanish and/or Haitian Creole is preferred.

Responsibilities

• Determine WIC eligibility and enroll clients according to applicable policies and procedures.
• Complete WIC certification tasks, including assessing financial eligibility, completing certification screens, maintaining electronic records, offering voter registration forms, transferring clients, and terminating participants.
• Issue WIC EBT cards and explain their proper use; issue WIC identification cards and schedule appointments.
• Make calls to clients and help maintain EBT card, formula, and breast pump inventories.
• Obtain anthropometric measurements and perform finger-stick or other hemoglobin testing on WIC clients.
• Transcribe medical data into the WIC FL-WiSE system.
• Dispose of contaminated or potentially contaminated materials properly and keep work areas clean and disinfected between clients.
• Follow applicable DOH/CHD policies for prevention of HIV transmission.
• Assist nutrition staff with diet histories, nutrition education, educational materials, and breastfeeding promotion.
• Assist with sanitation and cleaning of medical-grade breast pumps.
• Refer WIC clients to community resources and assistance programs.
• Assist the vendor manager with vendor management activities.
• Complete client records and administrative records, including HMS, EARS, and People First time and leave records, by required deadlines.
• Attend and participate in staff meetings, in-service training, and other professional or staff development activities.
• Perform other duties as assigned.
• Work at other WIC satellite clinics as needed.
• Perform emergency duty before, during, or beyond normal work hours or days when required.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State group insurance options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed