Health Start Case Worker - Health and Human Services (1026)

Coconino County•Page, AZ

About The Position

Under general supervision, the Health Start Case Worker performs social services case management for low-income clients. The Health Start Program is an evidence-informed home visiting program serving pregnant and postpartum people and their families in northern Coconino County with home-based education, support, and advocacy. The team includes a Program Coordinator and two full-time Case Workers. Each Case Worker carries a caseload of 25 families and conducts weekly in-home visits. The position is funded by the Health Start program. This is a safety-sensitive, non-exempt position. If assigned to the Community Services department, a fingerprint clearance card is required. The employee must obtain an Arizona driver’s license by the date of hire and maintain it throughout employment. A final job offer is contingent on a satisfactory five-year Arizona Motor Vehicle Report.

Requirements

Four years of progressively responsible experience in social services work; or an associate degree in a related field working with children and families and three years of progressively responsible social services experience; or a bachelor’s degree in a related field working with children and families and two years of progressively responsible social services experience; or an equivalent combination of education, training, and experience demonstrating the ability to perform the duties.
For positions in the Community Services department, a fingerprint clearance card is required.
Obtain an Arizona driver’s license by the date of hire and maintain it throughout employment.
A satisfactory five-year Arizona Motor Vehicle Report is required for a final job offer.
Working knowledge of the challenges and needs of low-income populations; community resources; methods and procedures for determining eligibility for social services; funding allocations; interviewing; and investigative techniques and case management practices.
Skill in eliciting information through intake screening interviews and financial documentation; communicating with culturally diverse clients; and operating office equipment, including applicable software.
Ability to assess the needs of low-income people and identify appropriate solutions; demonstrate tact, initiative, and sound judgment in challenging circumstances; work effectively with people from diverse social, cultural, and economic backgrounds; maintain strict confidentiality; prepare and maintain accurate documentation and records; work safely and support workplace safety; establish effective working relationships; follow written and verbal instructions; and communicate effectively verbally and in writing.

Nice To Haves

Work experience in social services, health education, public health, as a Community Health Worker or Home Visitor, or similar work-related experience; or an equivalent combination of education, training, and experience.
An associate degree or current studies in a field related to working with children and families or public health, with some experience providing services to children and families.
Experience establishing trusting relationships and working with diverse populations.

Responsibilities

Interview applicants and elicit information relevant to assistance.
Conduct comprehensive assessments with individuals and families to identify strengths and needs.
Explain eligibility rules and regulations for a range of programs.
Develop individualized case plans with clients, including goals and strategies for success.
Provide referrals and information about service providers, alternative assistance, client responsibilities, and appeal rights.
Support clients in meeting short- and long-term goals throughout the case plan.
Maintain and work with funding allocations.
Follow up with clients and review or revise case plans as needed.
Coordinate services with other agencies and make presentations.
Conduct home visits as needed; the Health Start program’s Case Workers conduct weekly in-home visits.
Compile data and prepare records and reports.
Attend required meetings and trainings.