HEALTH SERVICES REPRESENTATIVE - 64057641

State of Florida • Indian River Estates, FL

23d • $34,760 - $38,000 • Hybrid

About The Position

The Linkage to Care Coordinator (LTC)/Disease Intervention Specialist (DIS) representative is a regional position within Area 15 (St Lucie, Martin, Okeechobee, Indian River County) responsible for identifying and linking newly diagnosed or re-engaging previously diagnosed HIV positive individuals into the HIV/AIDS system of care. This position also manages non-compliant clients, conducts community and clinic-based counseling and testing, and ensures timely follow-up and closure of linkage to care records. The role involves assisting with Data-to-Care linkage records and ensuring referrals to medical and social services. The incumbent must be trained in phlebotomy and Disease Intervention Specialist skills and works under the supervision of an Operations and Management Consultant II. Travel outside the county and working before/after hours, including weekends, is required.

Requirements

• Must be able to travel in and out of county within area 15.
• Must have a valid DL.
• Case manager experience.
• Phlebotomy training.
• Self-motivated, self-starter willing to take initiative.
• Flexible.
• Ability in PowerPoint presentations skills.
• Exceptional interpersonal skills.
• Efficient in communication.
• Good organizational and time management skills.
• Ability to work in teams.
• Able to complete Linkage to Care (ARTAS) and Disease Intervention Specialist training.
• Experience with delegating tasks.
• Must be comfortable with talking to individuals and groups.
• Knowledge and experience in working with diverse communities.
• Ability to plan and coordinate work assignments.
• Knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook).
• Must be willing to become Certified in Phlebotomy and complete training on Disease Intervention Specialist and Linkage to Care ARTAS training.
• Must be willing to travel out of county, undesirable neighborhoods and/or between counties.
• Must be willing to work before and after hours and during weekends.
• Must be willing to serve in special needs shelter during hurricanes and/or any other emergency duties involving natural and/or man-made emergency.
• Must have a minimum 1-year case management experience and/or patient care coordination/navigation experience.
• Must be willing to provide services to all residents in detention facilities/jails, rehabilitation/drug addiction facilities, mental health facilities, and/or subcontractors in Area 15.
• Must have a valid driver’s license.
• Must pass an additional required background screening conducted.
• Must be able to lift/move up to 50 pounds, bend, stoop, reach, and climb a ladder.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• Certified phlebotomist and/or trained phlebotomist.
• Experience working with HIV/STD programs and/or related work.
• Experience performing file reviews and reports.
• Experience working with detention facilities, Drug rehab facilities, mental health facilities and/or related work.
• Experience with Microsoft word, Excel, PowerPoint, and other programs.
• Case management experience or experience with caseloads.
• Experience of providing risk reduction education on topics such as HIV, STDs, safe sex practices, and/or conducting community events.
• Experience working with marginalized, low-income, and disenfranchised communities.
• Bilingual (Spanish and/or Creole) preferred.

Responsibilities

• Identify newly diagnosed clients, re-engage clients who have fallen out of care, and assist providers in locating and bringing non-compliant clients back into care and treatment.
• Ensure all newly diagnosed individuals are linked to care within 30 days and previously diagnosed individuals are re-engaged into care within timelines.
• Coordinate with local Regional Linkage to Care Coordinator (RLC), HIV/AIDS surveillance, and STD program staff to ensure Data to Care (D2C), Molecular Monitoring Project (MMP), Molecular HIV surveillance (MHS), and Ryan White Re-engagement line lists are worked in a timely manner and complete the D2C collection form.
• Identify barriers to care and assist HIV positive individuals with necessary referrals and practical aspects of adherence (e.g., transportation, medications, insurance).
• Consult with public or private personnel, epidemiologists, ARNPs, infection control nurses, medical laboratory technologists, technicians, and other healthcare providers to stimulate case reporting, obtain treatment information, secure permission for epidemiological processes, and educate providers on State Department of Health recommendations.
• Communicate regularly with RLC, HIV surveillance, STDs, and other staff to assist with linkage and re-engagement activities.
• Complete necessary referrals and obtain pertinent information from medical providers or facilities regarding client care.
• Perform field investigations, record searches, phone calls, and other contact attempts, and enter all testing, linkage, and/or re-engagement services into the Health Management System (HMS), State Ryan White CAREWare system, STARS, Linkage To Care Module system, and any other reporting systems.
• Perform case management activities to ensure clients stay compliant to care, including work prioritization, records documentation and management, clustering, HIV/STD testing and counseling, Ryan White Eligibility, and Test and Treat linkage.
• Provide interview and/or re-interviews for partner services when DIS are unable to reach partners, offer HIV/STD testing to at-risk individuals, utilize record searching software and electronic medical records with confidentiality and security, educate patients on disease concepts and referral programs, and communicate with various healthcare providers to obtain client information and arrange evaluations/treatments.
• Attempt to have all clients enrolled in care and attend their first appointment by 14 days of diagnosis.
• Develop appropriate materials, resources, and processes to improve the outcome and efficiency of quality care for HIV positive clients, high-risk clients, CBOs, and LTC staff.
• Participate in and disseminate information on trainings to increase program efficiency.
• Discuss each case with supervisor or designee prior to closing LTC record.
• Participate in community or impromptu screening activities by performing HIV/STDs/Hepatitis venipuncture and/or using other rapid testing techniques.
• Collaborate with other DOH or community partners to provide outreach counseling and testing education/presentations at community events, detention facilities, and DOH clinics.
• Ensure complete and accurate processing of specimens and data collected.
• May act as an outreach lead.
• Prepare and maintain timely and accurate records and reports according to program guidelines and requirements.
• Foster and initiate a client-led support group for clients wishing to participate in a peer-led monthly activity and assist with recruitment, utilizing collaborative agencies for buy-in, advertising, and assistance.
• Attend monthly community/staff meetings and provide feedback to supervisor and providers through debriefing sessions.
• Serve as back-up to the Jail Linkage Coordinator, performing direct HIV/STD/Hepatitis counseling and testing services on inmates, processing specimen collections, and performing Court Ordered HIV/STD counseling and testing.
• Provide medical and other ancillary services within the detention facility to coordinate services and ensure Jail Linkage Programmatic Services needs and goals are met.
• Facilitate regular HIV/STD Prevention education classes for inmates, distribute and collect facilitator evaluation forms and knowledge-based HIV/STD pre and post tests.
• Identify confirmatory HIV/STD Positive Test results, perform original posttest counseling interviews and Partner Counseling, testing and Referral Services, and link individuals testing positive into the care system both internally and externally upon release.
• Maintain client confidentiality and security in accordance with DOHP50-10 Information Security & Privacy Policy.
• Record, certify, and submit EARs, Cell Phone verification, Everbridge Alerts, CSRs, and timesheets per DOH policy within specified time frames.
• Participate in department and unit meetings.
• Perform other related duties as assigned or when required.
• Ensure the accuracy and completion of HIV/STD counseling and testing forms per state guidelines.
• Submit logs, final list of responsive external providers, businesses, appropriate organizations/venues, and monthly monitoring reports to immediate supervisor.
• Participate in local/statewide meetings, training, and local committee, staff, and unit meetings.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed