Health Services Case Manager

Colorado Coalition for the Homeless•Denver, CO

1d•Hybrid

About The Position

This position works collaboratively as a member of the integrated health care teams situated within Stout Street Health Center (SSHC) to provide patient-centered case management services. These services include providing help with housing, public benefits, medical/mental health/substance use treatment referrals, obtaining identifying documents, service referrals and other needs with the goal of ending their homelessness. This position also develops working relationships within and outside of the organization to improve client access to needed services.

Requirements

High School Diploma or GED required.
Basic Life Support Certification required within 30 days of employment.
Must have and maintain in good standing, a Colorado driver’s license within 30 days of hire (with the exception of SSHC)
1-2 years of experience working with a diverse population experiencing homelessness, substance use disorders or mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred
Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
Strong understanding of housing support services principles, trauma-informed care, and recovery focused interventions
Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
Proficiency in Microsoft Office Suite.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred
Knowledge of local housing resources, benefits programs, and social service agencies preferred.

Responsibilities

Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
Maintain positive and co-working relationships with community partners and health providers.
Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem-solving efforts.
Support clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
Acts as a liaison between internal program management, client referral, and community partners.
Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
Mediate conflicts helping to resolve issues and maintain positive relationships.
Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. CCH employees must have access to reliable vehicles outside of CCH fleet. Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy. Outreach individuals to assess basic needs, safety, and mental health resource needs.
Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care.
Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
Facilitate referrals to external agencies and coordinate care with other service providers as needed.
Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
Stays current on applicable community resource list. Provides resources to community members in appropriate situations.
Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
Attends trainings related to the position with intent to bring on-going training and educational opportunities to team.
Ensure timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.
Performs other job duties as assigned.