Case Manager - Case Management & Supportive Services

CAMBA•New York, NY

17h•Onsite

About The Position

CAMBA is a community organization dedicated to building an inclusive New York City by providing integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. The Case Management and Supportive Services Program (CMSS) specifically offers community-based HIV/AIDS case management, health education/risk reduction, and food voucher services to individuals living with HIV/AIDS (PLWHA) who have incomes below 500% of the Federal Poverty Level and are New York State residents. This program aims to address the multiple needs of PLWHA, remove barriers to care and treatment retention, help consumers navigate the healthcare and support system, and improve health outcomes leading to viral suppression.

Requirements

Associate or bachelor’s degree and one (1) year experience in case management or related social service field, OR High School Diploma or General Equivalency Diploma and two (2) years’ experience in case management or related social service field, OR Sufficient education and technical expertise to comprehend written and oral instructions to accomplish tasks, and to document accomplished tasks, and three (3) years of experience in case management or related social service field.
Bi-lingual in Spanish
Relevant experience described above, preferably in a mid-sized (250+ employees) organization working with persons with a history of homelessness, mental illness, and/or substance abuse.
Good written & verbal communication.
Computer literacy in Microsoft Office Suite.

Responsibilities

Maintain professional relationships with clients and client confidentiality.
Practice Universal Precautions/Standard Protocol & Procedures.
Comply with all Federal, State, City and CAMBA security and privacy policies.
Prepare marketing materials for the program.
Conduct outreach activities to market the program and recruit/re-engage clients.
Follow-up with clients and referral organizations regarding client contact and progress.
Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes.
Input client data and client progress information into automated database.
Escort clients to appointments (educational, medical, social service, etc.).
Provide all required information for weekly/monthly/quarterly/annual reports.
Create and maintain client files and make copies of all client documents.
Prescreen clients over the telephone for eligibility and may schedule intake appointments.
Assist clients in completing all CAMBA intake applications and forms.
Work with clients to break through barriers, assist in self-advocacy, and move toward self-sufficiency.
Schedule appointments for clients with referral organizations.
Assist clients in completing applications for benefits and entitlements and may process applications on clients' behalf.
Follow-up with clients after goal completion to assure stability.
May evaluate actual living conditions of clients through home visits.
Tasks may be modified, expanded, and/or assigned over time.