Health & Safety Incident Response Associate (Seasonal)

Chicago Cubs • Chicago, IL

21d • $17 • Onsite

About The Position

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events. Chicago Cubs | Marquee 360 | Marquee Development | Marquee Ventures Each brand stands as unique as the teams that drive them. We welcome you to learn more about us. Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it? THE CHICAGO CUBS FRANCHISE The Chicago Cubs franchise, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball. In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor. The Health & Safety Seasonal Associate will serve as a liaison between Event Professionals and operational departments within the campus. The primary goal is to ensure a high standard of organization, communication, documentation, and appropriate follow-up during baseball games and concert events. This role involves maintaining a visible and accessible floor presence to deliver "best-in-class" service to guests at Wrigley Field, Gallagher Way, and the American Airlines conference center. The position requires flexibility in working hours to align with business needs. Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place at the end of January

Requirements

• Demonstrated self-motivator with a positive attitude and a strong desire to learn.
• Strong ability to function in a fast-paced environment.
• Demonstrated ability to work both independently and as a member of a team.
• Comfortable working with internal and external parties.
• Demonstrated strong communication skills, both written and verbal, while open to coaching and feedback.
• Demonstrated exceptional time management skills and strong attention to detail.
• Ability to work non-standard hours, including evenings, weekends, holidays, and overtime as needed.
• Ability to be available for a minimum of 270 hours per season, including nights, weekends, concerts, and holidays throughout the year. This averages to about 45 available hours a month.
• Ability to work from April through October.
• Must be at least 18 years or older.

Nice To Haves

• Individual with an undergraduate degree in criminal justice, forensic science, environmental health and safety, or experience in another relevant field.
• Prior experience working events, customer service roles, or the medical field.

Responsibilities

• Support the execution of incident investigations across Wrigley Field and Gallagher Way by responding to incidents and gathering appropriate documentation.
• Proactively monitor events for risks and assist in responding to critical incidents as needed.
• Complete campus-wide health and safety inspections; report any issues to your Supervisor.
• Assist in any other compliance-related tasks as defined by the Manager, Environmental Health and Safety, or your Supervisor.
• Deliver best-in-class guest service through all touchpoints via the Cub's service brand, "Marquee Moments."
• Greet guests upon arrival; resolve guest complaints and answer questions to customers' satisfaction.
• Support frontline associates in designated areas during events.
• Communicate effectively with various game day associates.
• Promote teamwork and employee morale.
• Perform additional responsibilities as needed and as directed by your supervisor.

Benefits

• Option to purchase a discounted meal on game days
• Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
• Exclusive special events for associates
• Professional development & engagement opportunities
• Rewards & recognition programs
• Access to best-in-class facilities including an associate locker room & break room
• Uniform(s) provided at no cost

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 501-1,000 employees