Incident Response Lead

TEKsystems•Fort Worth, TX

1d•$53 - $82•Remote

About The Position

The Incident Response, Lead will work with IT stakeholders across the Health Care System to develop policies, procedures and risk management activities that will efficiently contain and/or minimize the impact of business interruption due to disasters and/or information systems not being available. The Lead will perform risk and triage analysis that will be used to develop incident response plans and runbooks for the most likely and highly impactful disasters that could impact the organization. Additionally, the Lead will assist IT and business stakeholders in testing incident response plans by developing downtime scenarios, tabletops and other exercises that will help identify opportunities for improvement. This role carries 24/7 on-call rotation responsibilities and active incident command expectations during major and critical events. The Incident Response Lead works with IT stakeholders across Health Care System to develop policies, procedures, and risk management activities that efficiently contain and minimize the impact of business interruption due to disasters or information system unavailability. This role performs risk and triage analysis to develop incident response plans and runbooks for the most likely and highest-impact events affecting the organization. The Lead also assists IT and business stakeholders in testing response plans through downtime scenarios, tabletop exercises, and other readiness activities.

Requirements

BS/BA degree in Information Technology, Business Administration, Risk Management or a related field required. In lieu of the BS/BA degree, may accept a high school diploma and 7 years of experience.
4+ years' experience in incident response management or a related field required.
Strong knowledge of industry standards and frameworks such as ISO 22301 or NIST SP 800-34.
Strong understanding of project management principles and data technologies, expert level knowledge of IT Service Management principles, best practices and frameworks such as ITIL.
Proven ability to lead live incident response under pressure
On-call availability; experience in 24/7 rotation environments
Strong understanding of project management principles and data technologies preferred

Nice To Haves

Expert-level knowledge of IT Service Management principles, frameworks, and best practices (ITIL) preferred
Expert-level ServiceNow experience — incident workflows, ticket quality, auditing, and reporting preferred
Experience in healthcare IT environments
ITIL 4 Foundation certification or higher
Hands-on experience building or facilitating DR tabletop exercises
Experience building or auditing runbook libraries
Familiarity with clinical system availability requirements
Strong executive communication and reporting skills

Responsibilities

Assume incident command for major and critical events
Coordinate IS leadership, business stakeholders, and technical resolvers in real time
Draft impact statements and maintain incident timelines
Manage communication cadence through resolution
Enforce ticket discipline during incidents — accuracy, work note quality, and post Incident Review resolution documentation standards within ServiceNow