Incident Response Operator

Commonwealth of Massachusetts • Charlestown, MA

2d • Onsite

About The Position

Incumbents of this position provide towing and first response services at incidents which occur within the Tunnels System; reports unsafe road conditions to the Highway Operations Center (HOC) and corrects such conditions where possible; and performs other duties as assigned from time to time.

The shifts for these positions vary and are subject to bi-annual shift bids and/or operational need. The shifts are 6:00am - 2:30pm, 2:00pm - 10:30pm, and 9:30pm - 6:00am.

Maintains surveillance and provides immediate response for all types of incidents from assigned emergency stations or platforms. Provides first response to all petroleum-based spills which occur within the Tunnels System.

Communicates road and traffic conditions, hazardous spills, and injuries at incidents to the HOC.

Provides logistical support for State Police at the incident site including, but not limited to, the placement and removal of traffic cones and removing debris from the roadway.

Provides assistance to disabled motorists by means of pushing/towing disabled vehicles to a safe location.

Mains vehicle assistance reports and logs for all activities.

Assists the State Police and/or Maintenance Department in emergency situations, such as accidents, mechanical failures, weather, etc.

Perform routine checks of assigned vehicles, equipment, emergency station/platform, and assigned communications equipment prior to start of shift and report any equipment malfunctions to the HOC and Supervisor immediately.

Cleans, washes and fuels assigned vehicle.
Performs other related highway maintenance duties as required.

About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Requirements

• At least 3 years of satisfactory experience in operating trucks and construction and maintenance equipment with the ability to read and interpret written instructions and diagrams.
• Working knowledge of the use of various tow rig/set-up.
• Possess a high school diploma or GED.
• Possess a valid CDL Class B with air brakes endorsement.
• Possess a valid Massachusetts Class C Hoisting License with endorsements to operate a front end loader and backhoe.
• Have had or successfully complete Authority-provided training within a reasonable period which meets the requirements of OSHA 29 CFR 1910.120 (q)(6) (ii), First responder operations level.

Nice To Haves

• Proof of such training shall be in the form of a certificate, such as (but not limited to) a record from the Massachusetts Fire Academy certifying completion of their 8-hour Emergency Fuel Spill Response - Recognition and Identification Training Program.

Responsibilities

• Maintains surveillance and provides immediate response for all types of incidents from assigned emergency stations or platforms.
• Provides first response to all petroleum-based spills which occur within the Tunnels System.
• Communicates road and traffic conditions, hazardous spills, and injuries at incidents to the HOC.
• Provides logistical support for State Police at the incident site including, but not limited to, the placement and removal of traffic cones and removing debris from the roadway.
• Provides assistance to disabled motorists by means of pushing/towing disabled vehicles to a safe location.
• Maintains vehicle assistance reports and logs for all activities.
• Assists the State Police and/or Maintenance Department in emergency situations, such as accidents, mechanical failures, weather, etc.
• Perform routine checks of assigned vehicles, equipment, emergency station/platform, and assigned communications equipment prior to start of shift and report any equipment malfunctions to the HOC and Supervisor immediately.
• Cleans, washes and fuels assigned vehicle.
• Performs other related highway maintenance duties as required.

Benefits

• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED