Health & Resource Coordination Manager

Pioneer Human Services•Sedro-Woolley, WA

21d

About The Position

The Health & Resource Coordination Manager oversees coordination of internal and community-based services, including medical and behavioral healthcare, transportation, records requests and storage, education and employment services, case management, discharge planning, aftercare, and referrals. The position supports program development, operations, and quality assurance by tracking outcomes, reviewing policies, and ensuring compliance with contracting entities and governing regulations. It supervises employees and helps ensure continuity of care and service quality for residents. The manager oversees unit staffing and resources, personnel processes, policy implementation, regulatory compliance, quality and inventory controls, and program data review. The role participates in program leadership, coordinates with internal support departments and community partners, attends meetings, and gives presentations as needed. It also maintains accurate documentation and ensures information and notifications are complete from intake through discharge. The position is safety-sensitive and subject to pre-employment and employment drug testing, including marijuana testing.

Requirements

Associate degree in a related field.
Three years of relevant management, progressive supervisory, and staff development experience.
Ability to create and deliver curriculum and staff development materials.
Two years of experience working with marginalized populations.
Knowledge of electronic records management.
Ability to de-escalate situations.
Ability to follow confidentiality rules and agency policies and procedures.
Willingness to work with residents with substance use and mental health disorders and to respond compassionately and professionally to residents who may be angry, depressed, distraught, frustrated, suicidal, or under the influence of drugs or alcohol.
Willingness to work with individuals who have criminal histories or identified criminogenic risk factors.
Strong written and verbal communication and customer service skills, efficient independent task management, and attention to detail.
Demonstrated ability to provide positive, enthusiastic, and motivational counseling and evidence-based practice interventions.
Proficiency with Microsoft Office Suite, Outlook, and internet browser navigation.
Ability to collaborate and communicate with community providers and use effective management strategies to support unit efficiency.
Ability to use standard office furniture and equipment, including a desk, filing cabinet, laptop computer, printer, telephone, cellular phone, fax machine, and copy machine.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree in a related field.

Responsibilities

Oversee coordination of residents’ physical and behavioral healthcare, including telehealth, clinic and visiting-provider appointments, transportation, and educational services.
Promote cross-departmental communication and collaboration to support continuity of care.
Ensure unit policies, procedures, forms, and other materials are current, relevant, and reviewed bi-annually; ensure staff are trained and meet expectations.
Evaluate and adjust services to meet changing population and organizational needs, and maintain care consistent with or exceeding Washington State standards.
Coordinate with community partners to address care needs.
Implement or approve program policies and procedures as directed and consult on their development and improvement.
Ensure compliance with regulatory guidelines and maintain quality and inventory controls, including adequate medication and supplies and error and incident tracking.
Ensure appropriate unit staffing and responsible fiscal management.
Serve on call 24 hours a day and work any shift when needed because of scheduling difficulty, crisis, or work stoppage.
Oversee selection, orientation, training, supervision, and ongoing evaluation of clinical and education program staff.
Review performance data with the director and collect, analyze, and share program data to improve service quality.
Participate on the program leadership team and oversee coordination of unit functions.
Coordinate with Pioneer support departments, including Mission Services, Behavioral Health, Information Technology, Human Resources, and Communications, as needed.
Attend company, stakeholder, and partner meetings and participate in work groups and committees as appropriate.
Deliver presentations as needed to strengthen the program’s reputation and community integration.
Maintain accurate, timely, and complete service documentation; ensure required unit notifications are completed and information is updated from intake through discharge.
Record case notes and service touchpoints, and review reports with the team to identify service gaps and support needs.
Represent company core values and maintain professionalism, honesty, and fairness in dealings with employees, customers, and competitors.
Follow company requirements, procedures, and the Business Management System.
Mentor and guide new and support employees and participate in company core values and mission programs.
Maintain awareness of personal skills and notify supervision when training or assistance is needed.
Perform other duties as assigned and required.