Health & Resource Coordination Manager - FT

Pioneer Human Services•Sedro-Woolley, WA

23d•$61,670 - $92,505

About The Position

The Health & Resource Coordination Manager supports Pioneer Human Services’ mission by overseeing coordination of internal and community-based services, including medical and behavioral healthcare, transportation, records requests and storage, education and employment services, case management, discharge planning, aftercare, and referrals. The role supports program development, operations, and quality assurance through outcome tracking and measurement, policy review, and compliance with contracting entities and governing regulations. This position supervises employees and serves on an on-call basis, 24 hours a day, to work any shift when needed due to scheduling difficulty, crisis, or work stoppage. The manager oversees service delivery and unit operations, coordinates care with staff and community partners, manages program resources and personnel processes, and reviews program data to improve service quality. The role also maintains complete and timely documentation, supports staff development, participates in leadership and stakeholder activities, and represents Pioneer’s mission and core values.

Requirements

Associate degree in a related field.
Three years of relevant management, progressive supervisory, and staff development experience.
Two years of experience working with marginalized populations.
Ability to create and deliver curriculum and staff development materials.
Knowledge of electronic records management.
Ability to follow confidentiality rules and agency policies and procedures.
Willingness to work with residents who have substance use and mental health disorders and to respond compassionately and professionally to residents who may be angry, depressed, distraught, frustrated, suicidal, or under the influence of drugs or alcohol.
Willingness to work with individuals who have criminal histories or identified criminogenic risk factors.
Strong written and verbal communication and customer service skills, efficiency in independent task management, and attention to detail.
Ability to provide positive, enthusiastic, motivational counseling and evidence-based practice interventions.
Proficiency in Microsoft Office Suite, Outlook, and internet browser navigation.
Ability to collaborate and communicate effectively with community providers.
Ability to use effective management strategies to ensure unit efficiency and success.
Ability to use standard office furniture and equipment, including a desk, filing cabinet, laptop computer, printer, telephone, cellular phone, fax machine, and copy machine.
Must undergo pre-employment drug testing and drug testing during employment, including marijuana testing, as the position is designated safety sensitive under RCW 49.44.240(3).

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Coordinate physical and behavioral healthcare services for residents, including telehealth, clinic and visiting-provider appointments, transportation, and educational services.
Promote cross-departmental communication and collaboration to support continuity of care.
Ensure unit policies, procedures, forms, and other materials are current, relevant, and reviewed bi-annually; train staff on applicable policies and procedures.
Evaluate and adjust services to meet changing population and organizational needs, and maintain quality of care consistent with or exceeding Washington State standards.
Collaborate with community partners to coordinate care needs.
Implement or approve program policies and procedures as directed and advise on their development and improvement to promote the safety and welfare of residents, staff, and visitors.
Ensure compliance with regulatory guidelines and maintain quality and inventory controls, including adequate medication and supplies and incident-tracking capabilities.
Ensure appropriate unit staffing and responsible fiscal management.
Provide 24-hour on-call coverage and work any shift as needed during scheduling difficulty, crisis, or work stoppage.
Oversee selection, orientation, training, supervision, and ongoing evaluation of clinical and education program staff.
Review performance measurement data with the director and collect, analyze, and share program data to improve service quality.
Participate on the program leadership team and oversee coordination of unit functions.
Coordinate with Pioneer support functions, including Mission Services, Behavioral Health, Information Technology, Human Resources, and Communications, as needed or requested by the program director.
Attend meetings, work groups, committees, stakeholder meetings, and partner events as appropriate or needed.
Deliver presentations as needed to strengthen the program’s reputation and community integration.
Maintain accurate, timely, and complete service documentation and ensure required unit notifications are completed.
Ensure information is accurate and updated from intake through discharge, document progress and services in routine case notes and touch points, and review reports with the team to identify service gaps and support needs.
Represent Pioneer’s core values and conduct business honestly, fairly, and professionally.
Follow company requirements, procedures, and Business Management System requirements; mentor and guide new and support employees; and identify personal training or assistance needs.
Perform other duties as assigned or required.
Apply motivational interviewing and skill-development approaches.
Use de-escalation, effective management strategies, evidence-based interventions, and positive, motivational counseling in service delivery.