Health Record Clerk (Temp)

Family HealthCare Network•Bakersfield, CA

7d•$21 - $29•Onsite

About The Position

The Health Record Clerk is responsible for supporting all health record management activities for Family HealthCare Network. This role involves responding to requests for health record and dental information, assisting patients and other authorized individuals, ensuring HIPAA compliance, and coordinating with external services. The clerk will also be responsible for scanning and indexing health documents into the electronic health record system, performing quality reviews, and updating relevant systems. Additionally, the position requires addressing and resolving health record issues, adhering to attendance policies, and being able to work at any FHCN location as needed. This is a temporary position.

Requirements

High school diploma or General Educational Development (GED) certificate.
Specific knowledge of medical records processes and practices, typically learned on the job or which may include a series of training sessions that would comprise a few weeks if done consecutively.
Ability to prepare basic correspondence and simple reports in Microsoft Word.
Ability to use Microsoft Excel to create tables and simple displays of information.
Ability to create basic presentations in Microsoft PowerPoint.
Effectively communicate routine or non-technical information to co-workers and others.
Effectively communicate written information (including electronic correspondence) and verbal presentations.

Responsibilities

Respond to requests for health record and dental information.
Provide assistance to patients, family members, legal guardians/representatives, referral sources, etc. who request assistance with records requests or other information in accordance with federal, state, and FHCN guidelines.
Receive authorizations for release of records and determine HIPAA compliance; return noncompliant authorizations to requesters, and follow HIPAA privacy and confidentiality regulations at all times.
Respond to phone inquiries and patients who present in person on the status of health records requests, including assisting patients with completion of authorization forms for release of information.
Ensure requests are completed accurately and meet all FHCN and state mandated requirements.
Coordinate with outside copy services, schedule copy/retrieval appointments, in accordance with required time frames.
Verify patient demographic information and facilitate corrections according to procedures.
Maintain and operate a variety of health record indexes, storage, and retrieval systems.
Ensure subpoena requests are completed in accordance with timeframes presented on the document.
Collect fees for subpoenas (and some medical releases) and forward to finance on a daily basis.
Support health care scanning and indexing activities.
Process and properly store health documents in the electronic health record system.
Perform quality reviews of scanned images to ensure the integrity of information by reconciling documents available on paper to imaged counterpart.
Forward scanned documents (through EMR) for review and signature by provider staff.
Close referrals and other orders based on received consultation reports.
Update Clinical Decision Support System (CDSS) based on received consultation reports.
Retrieve documents from hospitals’ records systems and transfer to FHCN’s electronic health record.
Address issues of health records as they arise and make decisions to appropriately resolve the issues.
Verify authorization and prioritize records requests. Problem solve record locations, while performing excellent customer service for internal and external customers.
Include appropriate people in decision making process.
Make timely decisions.
Adhere to the Attendance and Absenteeism Policy, recognizing that regular attendance is considered an essential function of all FHCN positions.
Present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
Perform other duties as assigned.