Health Plan Lead Epic Tapestry Application Analyst

Children's National Hospital

3d•$123,635 - $206,066•Onsite

About The Position

The Lead Application Analyst serves as a key member of the HSCSN technology team, providing technical leadership for application solutions that support health plan operations, regulatory compliance, and the organization's health plan transformation efforts. Working closely with stakeholders across the health plan, this role leads the design, configuration, testing, implementation, optimization, and ongoing support of business applications that enable core functions including claims, membership and eligibility, provider operations, utilization management, care management, appeals and grievances, and other critical business processes. The Lead Application Analyst establishes and promotes best practices, provides guidance and mentorship to application team members, and partners with operational and technology leaders to deliver scalable, effective, and user-centered solutions that align with organizational priorities. The successful candidate combines deep knowledge of healthcare payer operations and application support with strong technical, analytical, and communication skills, and a commitment to improving enrollee outcomes and organizational performance through technology. Experience with healthcare payer operations and enterprise business applications is preferred; experience with Epic technologies is a plus. The Epic Application Team Lead is responsible for overseeing and guiding a team of Epic Application Analysts in the design, build, testing, validation, and ongoing support of Clinical or Revenue Cycle applications. This leadership role includes delegating tasks, ensuring optimal workflow, and providing technical and strategic oversight to the team. The Team Lead drives system improvements, facilitates cross-functional collaboration, and leads initiatives that enhance operational efficiency and system performance. Acting as a key liaison between clinical, financial, and operational stakeholders, the Team Lead ensures that the team delivers solutions that optimize system functionality, improve user experience, and align with organizational goals. This position requires advanced technical expertise, strong leadership, and the ability to manage complex application challenges while ensuring the team's success.

Requirements

Bachelor's Degree from a recognized college or university with major coursework in computer science, Information Technology, engineering, or equivalent related experience.
Ten (10) years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems.
Analytical & Problem-Solving Skills – Expertise in analyzing complex technical and functional issues, troubleshooting system performance, and devising strategic solutions to enhance healthcare and revenue cycle workflows.
Communication & Interpersonal Skills – Exceptional verbal and written communication skills, with the ability to effectively interact with cross-functional teams, deliver clear and concise documentation, and engage diverse stakeholders in meaningful discussions.
Project Coordination & Time Management – Skilled in managing competing priorities and overseeing multiple projects, ensuring delivery of high-quality results on time while maintaining the ability to handle larger, more complex initiatives.
Healthcare & Revenue Cycle Knowledge – Advanced understanding of healthcare operations, clinical workflows, and revenue cycle management, with a proven ability to align Epic system functionality to meet organizational needs and objectives.
Adaptability & Resilience – Demonstrates flexibility in adapting to changing business needs, remains composed under pressure, and successfully navigates and drives change in a fast-paced healthcare environment.
Collaboration & Teamwork – A proactive leader and team player who builds strong relationships, offers constructive feedback, and consistently works to achieve organizational goals through collaboration and mutual support.
Change Management & Change Agent – Experienced in managing and driving change within the organization by influencing stakeholders, guiding teams through transitions, and ensuring the smooth adoption of new processes and technologies.
Integrity & Professionalism – Maintains the highest level of integrity, accountability, and professionalism, particularly when handling complex or high-pressure situations, while strictly adhering to organizational policies and procedures.
EPIC Certification 60 Days

Nice To Haves

Experience with healthcare payer operations and enterprise business applications is preferred.
Experience with Epic technologies is a plus.
Working knowledge and subject matter expertise in the assigned operational department area.

Responsibilities

Leads the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications, ensuring system integrity, efficiency, and alignment with organizational goals.
Provides oversight and direction to Application Analysts, ensuring workload distribution, prioritization, and timely completion of project deliverables.
Monitors and manages turnaround times for the team’s project work, service requests, and issue resolution, ensuring alignment with business expectations and service level agreements (SLAs).
Delegates tasks effectively, balancing workload across the team while providing guidance, technical expertise, and escalation support as needed.
Collaborates across interdisciplinary workgroups to drive system optimization, enhance workflows, and support enterprise-wide initiatives.
Serves as a trusted advisor and business partner to service lines, departments, and stakeholders, providing strategic guidance on system capabilities and best practices.
Develops deep expertise in system functionality, processes, and integration points, acting as a mentor to junior analysts and an educator for system users.
Leads routine meetings with department heads, superusers, and operational leaders to identify, document, and prioritize system needs, ensuring alignment with business objectives.
Conducts proactive rounding and stakeholder engagement to maintain strong relationships, gather feedback, and identify areas for continuous improvement.
Provides advanced technical support services, troubleshooting complex issues, developing solutions, and ensuring timely resolution of system-related challenges.
Manages and executes Epic and other application software updates, optimizations, upgrades, and implementations, including assessment, documentation, testing, and coordination of go-live activities.
Partners with vendors and internal teams to maintain strong relationships, ensure system stability, and advocate for enhancements that support operational excellence.
Provides on-call coverage as scheduled, demonstrating leadership in handling critical incidents and ensuring continuity of operations.
Independently manages and coordinates projects, taking ownership of deliverables, driving key initiatives, and collaborating with leadership to achieve successful outcomes.
Champions user experience and change management by advocating for a comprehensive support plan, training, and clear documentation to facilitate smooth transitions and system adoption.
Ensures adherence to change management, time reporting, and documentation standards, maintaining compliance with organizational and industry best practices.
Responds to and resolves support requests within designated timeframes, prioritizing issues based on impact and communicating effectively with stakeholders throughout the resolution process.
Maintains up-to-date Epic certifications and knowledge of system enhancements, staying current on new version training and best practices to support ongoing system improvements.