Health Operations Analyst

Accenture•Austin, TX

1d•$20 - $48•Onsite

About The Position

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Requirements

Possess a comprehensive knowledge of the Medicaid program and broad understanding of provider receivables in relation to claims processing, bankruptcy and state/federal audits.
Minimum of 2 years of customer debt collections and/or customer complaint resolution experience
Minimum of 3 years of Microsoft Office Suite experience

Nice To Haves

Microsoft Office experience to include Excel, Word and Outlook

Responsibilities

Perform investigative activities in the pursuit of Medicaid provider overpayment recoveries on behalf of the Health and Human Services Commission (HHSC), HHSC Office of the Inspector General (OIG) and the Children with Special Health Care Needs Services Program (CSHCN).
Ensure collection activities meet client due diligence requirements by reducing debt aging and maximizing recoveries by assembling detailed resolution data while maintaining an amicable relationship with the client and providers.
Coordinate across multiple operations/teams to apply recovered funds and accomplish data collection relevant to the recovery process.
Prepare routine reporting using intermediate Microsoft Excel skills to identify providers with outstanding receivables linked with other Medicaid provider processes such as enrollment, sub owner selection, audits, state payment holds and other quality control activities.