Health Navigator (Bilingual Spanish)

Astrana Health, Inc. • Alhambra, CA

3d • $23 - $26 • Hybrid

About The Position

Astrana Health, Inc. is seeking a compassionate, motivated, and bilingual (Spanish/English) Health Navigator to support patient outreach, preventive care initiatives, and care coordination activities. The Health Navigator serves as a key liaison between patients and the care team, helping patients navigate the healthcare system, schedule appointments, close preventive care gaps, and stay engaged in their health journey. The ideal candidate is customer-service oriented, organized, comfortable making a high volume of outbound calls, and passionate about improving patient outcomes through proactive outreach and education.

Requirements

• Must reside in Greater Los Angeles area to fulfill occasional onsite requirements
• Must be fluent in Spanish
• Minimum of high school diploma or GED
• At least one (1) year of healthcare related experience
• Reliable transportation and willingness to travel to office locations and provider sites as needed
• Ability to keep a high level of confidence and discretion when dealing with sensitive information
• Ability to prioritize and effectively multi-task
• Excellent organizational skills and strong attention to detail
• Excellent analytical critical reasoning
• Effective interpersonal/professional communication skills with patients, peers, providers, health plans or other internal/external colleagues
• Excellent customer service skills
• Ability to work independently with limited supervision
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)

Nice To Haves

• Associate's degree or higher preferred
• You have at 2+ years of IPA/MSO/HP experience, or general healthcare experience
• Medical Assistant certification
• Call center or sales experience
• Electronic medical record and/or practice management system experience
• You thrive in a fast-paced environment
• You are self-driven, a quick learner, patient, and able to work with people of different personalities

Responsibilities

• Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
• Schedule appointments for patients with the internal team and/or external provider offices
• Manage work through multiple portals required to access all relevant patient data
• Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
• Manage sms and email queues as assigned for incoming and outgoing patient communication
• Able to communicate with members in a language with or without the use of translation services
• Manage basic office functions such as faxing, voicemail, and mail
• Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
• Able to educate patients on basic healthcare terminology and topics
• Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep
• Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
• Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform.
• Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
• Other duties as assigned

Benefits

• Equal Employment Opportunity and Affirmative Action employer
• If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED