Bilingual Family Care Navigator (Spanish)

AnswersNow Inc•,

6d•$24 - $30•Remote

About The Position

At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! AnswersNow is seeking a high-velocity, performance-driven Bilingual Family Care Navigator to join our frontline enrollment and conversion team. While this role sits within Operations, it functions exactly like an inside sales and lead-conversion engine. You will be the very first point of contact for families seeking autism care, responsible for managing a high-volume pipeline, executing rapid outbound call cadences, and converting warm leads into scheduled clinical assessments. If you thrive in a competitive, KPI-driven environment, love working the phones, and are motivated by driving a pipeline from initial inquiry to a "closed" clinical booking, this role is for you.

Requirements

3+ months of ABA clinical experience or relevant training as an RBT
Previous experience in client support, onboarding, or customer service within a clinical setting
Strong written, verbal, and interpersonal communication skills
Ability to troubleshoot issues, identify patterns, and escalate appropriately
Strong problem-solving skills
Strong attention to detail and ability to manage multiple client inquiries simultaneously
Comfortable using technology, virtual communication tools, and customer support systems
Availability to work 9 a.m. to 6 p.m. Eastern
1–3+ years of experience in an inside sales, high-volume customer intake, enrollment advising, or metric-driven customer success environment where phone time and outreach activity were daily KPIs.
Proven ability to manage a dense CRM sales funnel (HubSpot experience preferred), with a strong focus on tracking conversion rates, call volumes, and pipeline velocity.
Exceptional verbal stamina and communication skills; ability to build immediate trust over the phone with sensitive families while clearly conveying value.
Highly organized and details-obsessed; capable of processing technical document workflows (like medical records and insurance forms) rapidly without dropping the ball in a fast-paced environment.

Nice To Haves

Associate’s degree or higher preferred; equivalent professional high-volume outreach or sales experience will be strongly considered.

Responsibilities

Execute high-volume inbound/outbound call, SMS, and email cadences through Aircall to immediately qualify inquiring families, capture database profile details, and aggressively minimize speed-to-lead times.
Own top-of-funnel conversion metrics by actively nurturing inquiring families through the CRM pipeline, overcoming hesitations, and successfully booking their initial clinical orientations and assessments.
Review insurance eligibility and clearly articulate complex ABA benefits to families, translating financial and technical jargon into a clear value proposition that drives immediate commitment.
Move families flawlessly through the intake workflow by uploading medical records, verifying diagnostic criteria, and securing initial insurance assessment authorizations to eliminate process delays.