Health Navigator I (Chinese Speaking)

Astrana Health, Inc.•Monterey Park, CA

7d•$20 - $26•Hybrid

About The Position

Health Navigator I helps to drive increased engagement and member adherence for key quality program measures. This includes managing multi-modal forms of communication including phone, sms, email and portal. This role collaborates with other teams within the organization to deliver care to members in a coordinated and streamlined manner. This role may also interface with providers, health plans and other partners on an as needed basis.

Requirements

High school diploma or GED
Medical Assistant certification and/or minimum 2+ years medical office experience highly preferred
Intermediate skill level in Microsoft Office, including Outlook, Word, and Excel
Bilingual – Cantonese, or Mandarin

Nice To Haves

Have an Associate's Degree or higher
Electronic medical record and/or practice management system experience
Customer service / call center/sales experience

Responsibilities

Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
Schedule appointments for patients with the internal team and/or external provider offices
Manage work through multiple portals required to access all relevant patient data
Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
Manage sms and email queues as assigned for incoming and outgoing patient communication
Able to communicate with members in a language with or without the use of translation services
Manage basic office functions such as faxing, voicemail, and mail
Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
Able to educate patients on basic healthcare terminology and topics
Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep
Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform
Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
Other duties as assigned