Health Navigator (Bilingual)

San Francisco AIDS Foundation • San Francisco, CA

10d • Hybrid

About The Position

At SFAF we show up for our community with expertise, empathy, and a commitment to creating space where everyone can show up fully. If you want to make a meaningful impact in an environment that’s as affirming as it is effective, we’d love to meet you. San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV. Our mission is to promote health, wellness, and social justice for communities most impacted by HIV through sexual health and substance use services, advocacy, and partnership. We need passionate advocates for social change that embody our five key values: Justice, Dignity, Courage, Leadership, and Excellence. Health Navigators are key members of the SFAF team, responsible for facilitating seemless access to HIV prevention, care, and supportive services across both our agency and external partners. As a welcoming first point of contact at both our Howard Street and Castro locations Health Navigators ensure a warm, respectful, and safe environment while helping clients understand and access available services. The role supports the flow of daily operations, supports benefits and entitlements access, and maintains clean well-organized shared spaces.

Requirements

• High school diploma or equivalent and 4 years of relevant experience in community health, sexual healt education, benefits navigation, and customer service.
• Experience working with our priority populations such as Queer, Trans, Gender Non-Conforming, and BIPOC communities.
• Excellent interpersonal and intercultural communication skills.
• Ability to manage multiple tasks with competing priorities in a fast-paced client facing environment.
• Experience with data entry, service documentation, appointment scheduling, and administrative support.
• Strong follow-through, problem-solving skills, and a high degree of reliability and professionalism.
• Bilingual in Spanish and English.

Responsibilities

• Greet and engage clients and visitors in person and by phone. Assess needs, provide accurate information and referrals, and guide clients to appropriate internal programs or external resources.
• Register clients and check them into appointments as needed.
• Maintain a clean, welcoming, and safe front-of-house environment at 940 Howard Street and Strut.
• Provide de-escalation and crisis intervention support when needed, ensuring a trauma-informed and culturally competent approach.
• Work closely with the nursing, clinical, housing and financial benefits, and other Programs teams for referrals and linkage, coordinate follow-up, and co-manage care plans that promote client retention and engagement in services.

Benefits

• Combined PTO/Sick Time Off of 24 days for the first two years of employment, 29 days after two years of employment.
• 403(b) Plan
• SFAF matches employee contributes (1 to 1) up to 3% of Salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED