Health Navigator

Main Street Health•Princeton, WV

6d•Onsite

About The Position

Main Street Health is seeking a Health Navigator to join their team. This role focuses on making the healthcare system more accessible and understandable for both doctors and patients. The Health Navigator will build trusted relationships with patients and providers, assisting with patient-facing, administrative, and logistical tasks. While employed by Main Street, the Navigator will work daily within a partner clinic alongside clinic staff. Key duties include meeting with and calling patients, entering data into Main Street's software, coordinating prescription refills, and resolving insurance-related issues. Comprehensive training and tools will be provided by Main Street's management and training teams.

Requirements

You are a self-starter who is comfortable working independently
You enjoy meeting new people and developing relationships
You bring a strong service mentality to your work
You love your community and want to see it thrive
You can skillfully explain the importance of key activities that makes patients healthier
You are flexible and excited to tackle new challenges
You love solving problems and will take whatever initiative is required to solve them
You are comfortable using data to help inform decisions and activities
You are excited by the idea of working in a fast-paced organization where change is the norm
You learn and apply new information quickly
You are familiar with and comfortable using multiple software platforms
Work a full-time 40-hour week; Monday-Friday 8am to 5pm (1 hour lunch)
Active unencumbered driver’s license required
GED or High School Diploma

Responsibilities

Develop strong relationships with patients to assist them with their care
Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
Call patients to schedule an office visit or remind them to pick up their medication
Order and schedule various procedures, tests and screenings
Identify and track progress on important gaps in patient care
Maintain a record of patient interactions and communicate with providers using electronic health records
Educate patients on their healthcare options, insurance benefits, and common medical conditions
Help patients access various community resources
Help coordinate follow-up care after patients have been discharged from the hospital
Demonstrate compassion for patients, adaptability, attention to detail, patience and an eagerness to collaborate with team members