Health Insurance Underwriter Manager

Milliman•Omaha, NE

2d•Onsite

About The Position

This position will interact with all members of our staff as well as many clients and carrier partners. The primary challenges are the ability to manage multiple priorities simultaneously, lead and develop underwriting staff, communicate effectively with a wide range of personalities and communication styles, and provide strategic underwriting guidance in complex situations. Training and support are provided both corporately and locally. This position will have minimal travel requirements, if any. The Underwriter Manager will serve as a technical leader and people manager for the underwriting function. This role is responsible for overseeing underwriting workflows, reviewing and approving complex rating and plan design analyses, mentoring underwriting staff, and ensuring high-quality, timely deliverables to clients. At Milliman we strive to deliver the best products and services so that people can live for today and plan for tomorrow with confidence. We are looking for someone to partner with us in that mission.

Requirements

Exceptional administrative, organizational, analytical, and business skills
Strong leadership presence with a friendly and engaging personality that enjoys working with a variety of people from across the country
Natural attention to detail with the ability to manage multiple team members and project deadlines in a fast-paced environment
Flexibility with a strong customer-first attitude
Demonstrated ability to coach, mentor, and develop less experienced underwriting staff
Ability to identify process improvement opportunities in underwriting models, workflows, and client service practices
Five or more years of health insurance underwriting experience required
Prior supervisory, team lead, or management experience strongly preferred
Bachelor’s degree in Business or related field

Responsibilities

Prepare, review, and approve rating and plan design quotes within Milliman’s underwriting models
Ensure proposals and underwriting analyses are accurate, complete, and delivered on time
Oversee the day-to-day workflow of underwriting staff, including prioritization of assignments and quality review of work
Mentor, train, and develop underwriting staff to build technical underwriting skills, business judgment, and client communication abilities
Collaborate with clients to gather additional information needed for underwriting decisions or to explain underwriting outcomes
Coordinate with senior leadership on complex cases, escalated issues, and strategic client situations
Provide feedback and recommendations for improvement in rating models, underwriting processes, training programs, and client interaction
Establish and reinforce underwriting standards, best practices, and quality control procedures
Support hiring, onboarding, and performance management of underwriting staff as needed
Serve as a subject matter expert for complex underwriting matters and carrier interactions

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.