Health Insurance Product Coordinator

Menasha•Menasha, WI

2d•Hybrid

About The Position

Network Health is seeking a Health Insurance Product Coordinator to support its product development department and advance its mission of creating healthy, strong Wisconsin communities. The coordinator leads annual product lifecycle work, manages relationships with product-specific supplemental vendors, and partners with internal stakeholders to develop and oversee lifecycle initiatives. The role serves as a liaison between the strategy and product department and other functional areas, supports vendor implementation and problem resolution, and uses ongoing data analysis to identify ways to improve the member experience. The position requires candidates to reside in Wisconsin. It follows a hybrid workplace model, with three days per week working from a home office with reliable internet and two days per week at the Menasha or Brookfield office. The schedule is 1.0 FTE, 40 hours per week, 8 a.m.–5 p.m., Monday through Friday.

Requirements

Associate’s degree in a related field or four years of related experience.
At least four years of experience managing effective internal and external relationships.
Strong project management skills and the ability to organize and prioritize work.
Excellent verbal, written, facilitation, and presentation skills across a variety of settings.
Ability to understand member needs and provide solutions by leveraging company resources.
Conflict-resolution skills and strong interpersonal skills for collaborating with diverse stakeholders.

Nice To Haves

Bachelor’s degree.
Two years of vendor management experience.
Knowledge of health insurance plan designs.

Responsibilities

Prepare recommendations for annual product changes using market research, competitive analysis, and discussions with internal stakeholders.
Develop, update, and coordinate work associated with the annual product refresh and benefit implementation.
Act as a liaison between the strategy and product department and business owners across different functional areas.
Facilitate recurring and ad hoc product-related meetings.
Lead the RFP process and support business case development for prospective vendors.
Participate in implementation of newly contracted vendors.
Manage relationships with product-specific supplemental benefit vendors after implementation, including problem resolution and service-level agreement compliance with contractual language.
Work with the network development and legal departments on annual vendor contract renewals.
Report quarterly vendor performance data to internal stakeholders and develop action plans based on their feedback.
Oversee vendor compliance with regulations and rules established by the Centers for Medicare & Medicaid Services and the Office of the Commissioner of Insurance.
Conduct ongoing data analysis to identify opportunities to improve the member experience.