Insurance Coordinator

Aston Carter • Houston, TX

8d • $17 - $20 • Onsite

About The Position

The Insurance Coordinator provides bilingual, non-clinical patient support during open enrollment. Working in kidney care clinics, the coordinator explains insurance options, assists patients with paperwork, connects them with enrollment resources, and accurately documents patient interactions. The role includes in-person support during patients’ treatment windows, travel among clinics within an assigned Texas geographic area, and regular coordination with clinic staff and the team.

This is a temporary contracted engagement of approximately 60–90 days, focused on the open enrollment period from mid-October through mid-December. An extension into 2027 may be possible, as may a transition to a full-time Insurance Coordinator role. The position is fully onsite, based out of Houston, Texas, and follows traditional business hours. Professional attire appropriate for a healthcare clinic is expected.

Requirements

• Proficiency in English and Spanish, with the ability to communicate clearly and comfortably with patients in either language.
• Strong customer service skills and a patient-centered approach, including the ability to build rapport in a healthcare clinic setting.
• Experience with data entry and administrative support, including accurate and timely documentation of patient interactions.
• Ability to organize paperwork and maintain detailed notes on patient engagement activities.
• Comfort interacting face-to-face with patients in a healthcare clinic, including during treatment windows.
• Ability to travel regularly between clinics within an assigned geography.
• Proficiency with Microsoft Office Suite for documentation, reporting, and administrative tasks.
• Ability to participate reliably in daily virtual huddles and provide consistent daily patient contact reporting.

Nice To Haves

• Basic understanding of health insurance concepts, including Medicare Advantage and health insurance exchanges.
• Prior experience in insurance coordination, insurance verification, or related administrative support.
• Experience working in or supporting healthcare or kidney care clinic environments.
• Strong organizational skills and attention to detail when handling patient documentation and eligibility paperwork.
• Ability to work independently across multiple locations while maintaining effective team communication.

Responsibilities

• Meet with identified patients during treatment windows in kidney care clinics and provide education and support in English or Spanish.
• Review Medicare Advantage plan options with patients using provided educational handouts.
• Connect patients with independent insurance brokers to support enrollment.
• Assist patients with health insurance exchange eligibility paperwork, including reviewing forms and helping complete documents.
• Perform non-complex insurance coordination administrative tasks requiring direct, in-person patient interaction.
• Organize and maintain patient paperwork and documentation accurately.
• Record clear notes on patient engagement activities and outcomes in appropriate systems or trackers.
• Participate in daily virtual team huddles with the supervisor to review priorities, share updates, and coordinate support activities.
• Report patient contacts daily, including outcomes and follow-up needs.
• Collaborate with clinic staff to support smooth patient interactions and clinic workflows.
• Travel between kidney care clinics within the assigned geographic area to meet scheduled patient support needs.
• Use Microsoft Office Suite and other administrative tools for data entry, reporting, and documentation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and plan terms

What This Job Offers

• Education Level: No Education Listed