Health Information Specialist - In Office

Granite VNA•Concord, NH

24d•Onsite

About The Position

The Health Information Specialist organizes and handles medical records and health information data, maintaining their quality, accuracy, accessibility, and security in paper files and Electronic Medical Records (EMR). The role ensures records comply with medical, administrative, ethical, legal, and regulatory requirements. It is based in the office in Concord, New Hampshire, and reports to the Director of Compliance, Privacy, and Security. The position protects the confidentiality of medical records and ensures patient information is accurate, HIPAA-compliant, and securely sent to the correct recipients. The specialist processes, files, scans, corrects, and distributes medical record documentation and supports clinical staff with record completion and corrections. The role may also provide reception and phone coverage and assist with other department tasks as needed.

Requirements

Associate degree, or a high school diploma/GED with equivalent work experience.
Proficiency in Microsoft applications, including advanced Excel skills.

Nice To Haves

Experience navigating and using Electronic Medical Records (EMR).
One to two years of healthcare experience.

Responsibilities

Protect the security and confidentiality of medical records.
Ensure information is accurate and HIPAA-compliant, and securely send patient information to the correct party.
Send required Home Care and Hospice documentation to external facilities using each facility’s approved method and agency processes.
Send required documentation to patients according to regulations and agency policy.
File, scan, and attach all components of patient medical records accurately and promptly.
Process incoming and outgoing physician orders and reprint or resend overdue orders as requested.
Check daily for rejected orders, Plans of Care (POC), and Certifications of Terminal Illness (CTI), and follow through on corrections.
Correct orders that are categorized incorrectly so they meet physician signature requirements.
Submit OASIS/HOPE data and provide data to a third-party vendor for Patient Satisfaction Surveys.
Realign episodes in the medical record when payors change, as necessary.
Research returned mail caused by incorrect physician mailing addresses; update the EMR physician database and/or patient profile and resend orders.
Process discharges of patient records.
Produce and distribute reports as requested.
Communicate with clinical staff to request completion or correction of medical records and orders.
Assist with adding physicians and facilities to the EMR physician database.
Box and label discharged medical records for the Record Center as requested.
Learn other tasks to assist with department coverage.
Cover the agency reception desk and phones as assigned or needed, answering incoming calls across multiple lines.