Health Information Specialist

SAC Health • San Bernardino, CA

2d • Onsite

About The Position

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. We are a Top-Tier Patient Satisfaction Score provider, the Largest Teaching Health Center FQHC, with 11 Locations offering 44 Specialties, and NCQA Patient-Centered Medical Home Level 3 Certified. We are Multi-Site Approved for NHSC & NCLRP loan forgiveness programs - NHSC/Nurse Corps/Pediatric Specialty with HPSA Scores: Primary: 17 | Dental: 25 | Mental: 20.

Requirements

• High School diploma or equivalent required.
• Must receive EPIC certification for the module you have been hired into.
• Minimum of 1 year of Medical Records experience preferred; release of information and electronic health record experience preferred.
• Inputting data, speaking clearly, handling/gripping charts and pagers; digital dexterity.
• Familiar with use of telephone, fax machine and proficient of computer and 10-key.
• Experience with document imaging and indexing.
• Must have pleasant and courteous telephone voice manners.
• Must be knowledgeable in many types of office equipment.
• Strong public relations and communication skills in dealing with patients and their families.
• Communicate well with medical staff, outside agencies, public and co-workers.
• Ability to maintain a professional attitude in difficult situations and communicate effectively.
• Understand needs of clinic and is a team player.
• Critical thinking skills and attention to detail.
• Must be able to be flexible to variety of tasks and be well organized.
• Must be able to handle multiple telephone line ringing simultaneously.
• Must be legally authorized to work in the United States on a full-time basis.
• Must not now or in the future require sponsorship for employment visas.

Nice To Haves

• EPIC certification for the module you have been hired into.
• 1 year of Medical Records experience
• Release of information experience
• Electronic health record experience

Responsibilities

• File and retrieves medical records; receives, sorts, E-files and files medical paperwork, answers phones, makes patient appointments, sends and receives medical records to and from departments, check medical records in/out, processes release of information, faxes and provides services to patients.
• Pulls patient records upon receipt of phone request.
• Retrieves and files medical records using the medical record number.
• Electronically files scanned images into the Electronic Health Record.
• Identify correct medical record numbers for loose papers and files papers in paper and electronic charts appropriately.
• Reorganize patient chart for scanning into the electronic health record; Prepares documents for scanning to ensure the integrity of documents in the electronic medical record.
• Logs the patient charts out to the requestor.
• Organizes charts into groups in preparation for delivery and pick up.
• Retrieves charts from off-site storage; Searches for missing charts and keeps supervisor informed of status.
• Attends educational classes for further enhancement.
• Answers the telephone, follows up on caller's request and STAT requests.
• Attends to walk-in requestors based on daily schedule; Prints appointment listing and pulls charts for the next day schedule.
• Handles pharmacy request, by tasking and noting in the electronic medical record system.
• Process all incoming faxes and mail and routes documents appropriately to the providers and nurse manager.
• Verifies legitimacy of all incoming authorizations for release of protected health information; Secures valid authorizations for release of information; accurately identifies information to be released.
• Evaluates STAT requests and responds appropriately per policy. When necessary, fax cautiously according to policy.
• Processes return and certified mail and check for continuity of care.
• Process subpoenas. Verifies validity of subpoena including correct address, notice to consumer processed, and sufficient time allowed to respond. Reviews the patient record for subpoenaed information and any sensitive material prior to release, oversees copying of prepared medical records for subpoena and maintains a log of all subpoenas served.
• Must be able to adhere to the Attendance policy and procedure.
• Ability to collaborate, teach, support and function in a teaching organization that builds, coaches and embraces interns and residency programs. Must demonstrate a passion for the team and have the ability to consistently work with rotating doctors, residents and interns, while continuously building a trusting, safe, patient centered workplace.
• Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service.
• Must be able to work in a possible high stress environment, yet also where your work has a great community impact.
• Other duties as assigned.

Benefits

• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED