Health Information Specialist

SAC Health • San Bernardino, CA

1d • Onsite

About The Position

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients. This role involves filing and retrieving medical records, receiving, sorting, E-filing and filing medical paperwork, answering phones, making patient appointments, sending and receiving medical records to and from departments, checking medical records in/out, processing release of information, faxing, and providing services to patients. The position also includes performing other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Must receive EPIC certification for the module you have been hired into.
• Minimum of 1 year of Medical Records experience preferred.
• Release of information and electronic health record experience preferred.
• Inputting data, speaking clearly, handling/gripping charts and pagers; digital dexterity.
• Familiar with use of telephone, fax machine and proficient of computer and 10-key.
• Experience with document imaging and indexing.
• Must have pleasant and courteous telephone voice manners.
• Must be knowledgeable in many types of office equipment.
• Strong public relations and communication skills in dealing with patients and their families.
• Communicate well with medical staff, outside agencies, public and co-workers.
• Ability to maintain a professional attitude in difficult situations and communicate effectively.
• Understand needs of clinic and is a team player.
• Critical thinking skills and attention to detail.
• Must be able to be flexible to variety of tasks and be well organized.
• Must be able to handle multiple telephone line ringing simultaneously.
• Must be legally authorized to work in the United States on a full-time basis.
• Must not now or in the future require sponsorship for employment visas.

Responsibilities

• Pull patient records upon receipt of phone request.
• Retrieve and file medical records using the medical record number.
• Electronically file scanned images into the Electronic Health Record.
• Identify correct medical record numbers for loose papers and file papers in paper and electronic charts appropriately.
• Reorganize patient chart for scanning into the electronic health record; Prepare documents for scanning to ensure the integrity of documents in the electronic medical record.
• Log the patient charts out to the requestor.
• Organize charts into groups in preparation for delivery and pick up.
• Retrieve charts from off-site storage; Search for missing charts and keep supervisor informed of status.
• Attend educational classes for further enhancement.
• Answer the telephone, follow up on caller's request and STAT requests.
• Attend to walk-in requestors based on daily schedule; Print appointment listing and pull charts for the next day schedule.
• Handle pharmacy request, by tasking and noting in the electronic medical record system.
• Process all incoming faxes and mail and route documents appropriately to the providers and nurse manager.
• Verify legitimacy of all incoming authorizations for release of protected health information; Secure valid authorizations for release of information; accurately identify information to be released.
• Evaluate STAT requests and respond appropriately per policy.
• When necessary, fax cautiously according to policy.
• Process return and certified mail and check for continuity of care.
• Process subpoenas.
• Verify validity of subpoena including correct address, notice to consumer processed, and sufficient time allowed to respond.
• Review the patient record for subpoenaed information and any sensitive material prior to release, oversee copying of prepared medical records for subpoena and maintain a log of all subpoenas served.
• Adhere to the Attendance policy and procedure.
• Collaborate, teach, support and function in a teaching organization that builds, coaches and embraces interns and residency programs.
• Demonstrate a passion for the team and have the ability to consistently work with rotating doctors, residents and interns, while continuously building a trusting, safe, patient centered workplace.
• Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service.
• Work in a possible high stress environment, yet also where your work has a great community impact.
• Perform other duties as assigned.

Benefits

• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty
• Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection)
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED