Health Information Specialist I_Vicksburg, MS

Datavant • Vicksburg, MS

10d • Onsite

About The Position

This is an entry-level, onsite role in Vicksburg, Mississippi, responsible for processing release-of-information requests, particularly medical record requests, accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring access is limited to authorized individuals and that disclosures comply with the request, authorization, company policy, facility policy, and HIPAA regulations. The position also involves managing patient health records, preparing and organizing charts, creating digital images of paperwork, and retrieving and transmitting records to internal and external requesters. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role may require overtime during peak seasons and the ability to commute between locations as needed.

The specialist works at a front desk, answers inbound and outbound calls, assists patient walk-ins, and may handle administrative tasks such as faxes, mail, data entry, and scheduling pickups. The role requires documenting information across multiple platforms, maintaining productivity expectations, adapting to changing priorities, and communicating site difficulties or changing work volumes to a manager. Training, job shadowing with an assigned mentor, and company equipment are provided.

The position is not eligible for employment sponsorship. Some client sites may require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Strong attention to detail and quality in handling accurate and compliant medical record information.
• Strong data-entry skills.
• Ability to work with minimum supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.

Nice To Haves

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort proposing ideas, process improvements, and feedback to internal stakeholders.
• Knowledge of HIPAA and medical terminology.
• Familiarity with different EHR and billing systems.
• Proficiency in Microsoft Office, including Word and Excel.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Safeguard confidentiality and security of privileged information and protect patient privacy by preventing unauthorized disclosure.
• Manage patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
• Answer inbound and outbound calls and assist patient walk-ins as needed.
• Perform administrative duties such as handling faxes, opening mail, and data entry as needed.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating volumes.
• Meet site-specific productivity expectations and schedule pickups when needed.
• Assist with additional work duties or responsibilities as required.

Benefits

• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED