Health Information Services Clerk
About The Position
The HIS Clerk works under the supervision of the Manager or Clinic Manager and assists with the completion, maintenance, and release of information in patient medical records in accordance with HIPAA. The role supports medical-record organization and analysis, document scanning and retrieval, information release, billing, customer service, data entry, and chart-completion processes. The clerk also supports physicians and customers, monitors potentially delinquent charts, and may travel to off-site locations as required. The position requires courteous, professional interaction and the ability to work with interruptions and adapt to changes in hours and workflow.
Requirements
- High school diploma or GED equivalent.
- Basic computer and data-entry skills are preferred.
- Previous work experience in a Health Information Services department is preferred.
- Notary certification may be required to obtain and is preferred.
- Ability to input data, speak clearly, calibrate equipment, answer phones, coordinate hand and eye movements precisely, use fine motor skills, and write well.
- Ability to work courteously and professionally with internal and external customers.
- Ability to work with interruptions and adapt to flexibility in hours and workflow, foster teamwork, and promote service and quality.
- Ability to sit and stand.
- Ability to interpret data, organize, comprehend, follow rules and instructions, adapt, maintain short- and long-term memory, concentrate and remain alert, and read.
- Visual, hearing, tactile, color-discrimination, and manual-dexterity abilities.
Nice To Haves
- Basic computer and data-entry skills.
- Previous work experience in a Health Information Services department.
- Notary certification (may be required to obtain).
Responsibilities
- Construct medical records by placing health-information documentation in the correct order and sequence.
- Analyze medical records to identify and obtain missing information or documentation.
- Flag documents requiring a signature or dictation.
- Review records for completion according to medical staff standards and Joint Commission, CMS, and DOH guidelines.
- Receive and scan DPOAs and advance directives in a timely manner.
- Scan documents into patients’ charts.
- Retrieve microfilm medical records for patient care and review, and route them appropriately.
- Release information to internal and external customers in accordance with applicable federal and state regulations; assist customers with written requests.
- Prepare and monitor billing for external customers monthly.
- Prepare a cash deposit weekly.
- Act as a receptionist and customer service representative; answer the phone and make necessary calls to meet customer needs.
- Complete data entry and updates in computer software programs.
- Retrieve electronic clinical information as needed.
- Assist physicians with chart completion.
- Fax information to physicians’ offices as requested.
- Merge multiple medical record numbers electronically and investigate and merge records in multiple systems.
- Monitor potentially delinquent charts weekly and notify and follow up with physicians accordingly.
- Perform other duties as assigned.
- Travel to off-site locations as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
