Health Information Services Clerk

Mosaic Life Care•Saint Joseph, MO

About The Position

The Health Information Services Clerk works under the supervision of the Manager or Clinic Manager. The clerk assists with completing, maintaining, and releasing patient medical records in accordance with HIPAA. The role includes organizing and analyzing records, scanning and retrieving documents, supporting physicians with chart completion, responding to information requests, and providing reception and customer service. Travel to off-site locations may be required.

Requirements

High school diploma or GED equivalent.
Travel to off-site locations may be required.
Ability to input data, speak clearly, calibrate equipment, answer phones, coordinate hand and eye movements precisely, perform fine motor tasks, and write well.
Courtesy and a professional, caring manner when working with internal and external customers.
Ability to work with interruptions and adapt to flexibility in hours and workflow, foster teamwork, and promote service and quality.
Ability to interpret data, stay organized, comprehend and follow rules and instructions, adapt, concentrate, remain alert, and read.
Visual skills, hearing, feeling, ability to distinguish colors, and manual dexterity.

Nice To Haves

Basic computer and data-entry skills.
Previous work experience in a Health Information Services department.
Notary certification; may be required to obtain.

Responsibilities

Construct medical records by placing health information documentation in the correct order and sequence.
Analyze medical records to identify and obtain missing information or documentation, and flag documents requiring a signature or dictation.
Analyze medical records for completion according to medical staff Standards, Joint Commission, CMS, and DOH guidelines.
Receive and scan DPOAs, advance directives, and other documents into patient charts in a timely manner.
Retrieve microfilm medical records for patient care and review, and route records appropriately.
Release information to internal and external customers in accordance with federal and state regulations, and assist customers with completing written requests.
Prepare billing for external customers, monitor it monthly, and prepare a cash deposit weekly.
Act as a receptionist and customer service representative by answering the phone and making necessary calls to meet customer needs.
Complete data entry and updates in computer software programs, and retrieve electronic clinical information as needed.
Assist physicians with chart completion and fax information to physicians’ offices as requested.
Merge multiple medical record numbers electronically and investigate and merge records in multiple systems.
Monitor potential delinquent chart status weekly and notify and follow up with physicians.
Perform other duties as assigned.