Health Information Manager/Scheduler

St. Croix Hospice•Lakeville, MN

1d•Onsite

About The Position

The Health Information Manager (HIM)Scheduler at St. Croix Hospice serves as an office manager, fostering culture and community within the branch while ensuring smooth operations to support patients, their families, and the clinical care team in the field. This role is crucial in guiding patients and families through the end-of-life journey by focusing on quality of life, dignity, comfort, and respect. The HIM has primary responsibility for scheduling staff, maintaining patient records, managing supply inventory, handling branch phone communications, planning team meetings and events, and performing other essential clerical duties.

Requirements

High school graduate or equivalent.
Administrative experience in healthcare.
Intermediate level computer experience.
Ability to pass background, consumer report and drug test.
Valid State Driver’s License.
Access to an automobile in good working order.
Automobile insurance in accordance with state and organizational requirements.
An acceptable driving record.

Nice To Haves

2+ years of data entry experience.
Previous Healthcare or hospice billing, scheduling, and EMR experience.

Responsibilities

Schedule field staff tasks in the electronic software system according to scheduling guidelines and optimization standards.
Coordinate with staff, patients, and physicians to ensure proper care continuity.
Schedule and reschedule visits, including discharge, OASIS, recertification, and supervisory visits.
Manage schedules for all patients, updating staff absences and notifying affected parties.
Address and reschedule missed therapy visits whenever possible.
Utilize geographic mapping tools for efficient scheduling.
Maintain the on-call notebook and hospitalization log.
Prepare and review weekly and monthly schedules, ensuring productivity and geographic efficiency.
Maintain and track clinical documentation, including interim orders and plans of care.
Process travel and expense vouchers and new patient referral information.
File and date-stamp clinical notes and records.
Ensure compliance with HIPAA regulations and maintain information security.
Order and manage medical supply inventory to support patient care.
Set up IDG conference rooms and prepare meeting agendas.
Maintain order tracking to ensure timely return and follow-up.
Answer telephone lines promptly, document calls, and handle messages appropriately.
Coordinate and verify clinical documentation, including physician orders.
Prepare and print reports for clinical and management staff.
Maintain compliance with state and federal documentation requirements.