Health Information Manager/Scheduler

St. Croix Hospice•Woodbury, MN

1d•Onsite

About The Position

The Health Information Manager (HIM) Scheduler serves as an office manager, building culture and community within the branch and ensuring smooth operations to support patients, their families, and the clinical care team in the field. This role holds primary responsibility and accountability for scheduling staff, maintaining patient records, managing supply inventory, answering the branch phone, planning team meetings and events, and performing other related clerical duties.

Requirements

High school graduate or equivalent
Administrative experience in healthcare
Intermediate level computer experience
Ability to pass background, consumer report and drug test
Valid State Driver’s License
Access to an automobile in good working order
Automobile insurance in accordance with state and organizational requirements
An acceptable driving record

Nice To Haves

2+ years of data entry experience
Previous Healthcare or hospice billing, scheduling, and EMR experience

Responsibilities

Schedule field staff tasks in the electronic software system according to scheduling guidelines and optimization standards
Coordinate with staff, patients, and physicians to ensure proper care continuity
Schedule and reschedule visits, including discharge, OASIS, recertification, and supervisory visits
Manage schedules for all patients, updating staff absences and notifying affected parties
Address and reschedule missed therapy visits whenever possible
Utilize geographic mapping tools for efficient scheduling
Maintain the on-call notebook and hospitalization log
Prepare and review weekly and monthly schedules, ensuring productivity and geographic efficiency
Maintain and track clinical documentation, including interim orders and plans of care
Process travel and expense vouchers and new patient referral information
File and date-stamp clinical notes and records
Ensure compliance with HIPAA regulations and maintain information security
Order and manage medical supply inventory to support patient care
Set up IDG conference rooms and prepare meeting agendas
Maintain order tracking to ensure timely return and follow-up
Answer telephone lines promptly, document calls, and handle messages appropriately
Coordinate and verify clinical documentation, including physician orders
Prepare and print reports for clinical and management staff
Maintain compliance with state and federal documentation requirements