Health Informatics & Metrics Project Coordinator

Sea Mar Community Health Centers•Seattle, WA

2d•Onsite

About The Position

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. The Health Informatics and Metrics Project Coordinator works under the direction of the Quality Improvement Medical Director or designee. This person will assist in advancing organizational initiatives aimed at improving efficiencies with our electronic health record, patient outcomes, and operational processes. These initiatives include Meaningful Use, HEDIS, Patient Centered Medical Home (PCMH), and UDS measures. As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by understanding and empathizing with client needs, surpassing client expectations, demonstrating a high level of integrity, exhibiting compassion and commitment, advocating for social justice, taking pride in individual work as well as that of the team, and continually learning to stay current with industry standards, best practices and technology. As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

Requirements

Working knowledge of HEDIS, Meaningful Use, UDS, and PCMH measures.
Knowledge of patient care processes, clinical procedures, and medical terminology.
Ability to develop successful interpersonal and professional relationships with diverse populations (leaders, clinical, and non-clinical staff).
Presentation and public speaking skills.
Excellent verbal and written communication skills including ability to compile, interpret and utilize information, and to effectively communicate with people of all backgrounds and education levels.
Must be able to work with minimal supervision, use good judgement, meet deadlines, and prioritize workloads.
Must be able to maintain professionalism and appropriate boundaries in all interactions.
Must have excellent skills with Microsoft Office Suite (Excel, PowerPoint, Outlook, SharePoint, Word, etc.).
Ability to extract and interpret clinical information.
Ability to synthesize and report out data and take raw data and aggregate the data in easy to review formats.
Bachelor’s degree or equivalent work experience.
Must be fully fluent in spoken and written English.
Must be able to problem solve and reason deductively.
Must have the ability to add, subtract, multiply, divide, and average as it pertains to data utilization.
Must have an initial TB test at hire and an annual retest.
Must receive a satisfactory background check from the Washington State Patrol.
Must maintain a valid Washington Driver’s license and automobile liability insurance coverage.
Pre-hire and annual employee health screening required.
Annual influenza vaccine required.

Nice To Haves

At least one year working or volunteering in a health care environment is desired, preferably in a community health center setting.
Bilingual English/Spanish helpful but not required.

Responsibilities

Collaborate with multidisciplinary teams and staff. This position will work closely with quality improvement teams, EHR Development Team, as well as clinic management and front-line staff to advance organizational quality initiatives.
Confidentially perform audits of the clinical quality measure (CQM) work of Sea Mar clinic staff, reporting findings to appropriate Sea Mar managers and executives.
Provide corrective education to staff based on confidential audit findings.
Communicate with Sea Mar managers and local community agencies to ensure delivery of quality, productive and efficient services and systems.
Work with IT staff and management to support quality improvement projects and initiatives.
Support and plan internal process improvement initiatives led by the Quality Improvement Medical Director, or designee.
Analyze and interpret data. This position will audit and maintain data within the EHR and Excel.
Analyze complex data, prioritize key focus areas based on the data, and make recommendations that will address discrepancies and enhance quality of care.
Review monthly clinical quality measure data and disseminate data to medical clinics.
Work to update clinical measure tools and manuals.
Develop graphs and spreadsheets to track and report on clinical quality measures, population health rosters, and quality initiatives.
Attend clinical quality meetings and other relevant department meetings.
Ensure meeting minutes are documented as directed.
Maintain and update relevant SharePoint pages.
Support community events as appropriate, e.g. Fiestas Patrias, county Christmas parties, etc.
Interface with Managed Care Organizations to assure performance with HEDIS and other quality metrics, as well as maintaining rosters, and other relevant data.
Collaborate closely with Quality Department staff on organization wide projects, particularly process improvement projects and initiatives.
Perform other duties as assigned by the Quality Improvement Medical Director or designee.