Health, Fitness, Biohacking, and Wellness Coach

Upgrade Labs Park City•Park City, UT

3d•Onsite

About The Position

This is a client-facing, consultative sales and coaching role for someone who thrives in a high-end spa, wellness center, med spa, or luxury fitness environment. You will deliver world-class hospitality while driving membership growth through tours, follow-up, and confident, ethical closing. Be an energetic team member who will assist with running a one of a kind high-tech establishment to help clients upgrade their lives. Consistently deliver world-class service and foster positive customer satisfaction and loyalty at Upgrade Labs. We combine data, technology, and coaching so clients get measurable progress with a minimum effective dose.

Requirements

Able to work on site at the Park City Upgrade Labs center
High-end clientele customer service experience
The ability to prioritize and multi-task within a fast-paced environment
Action oriented: initiate tasks and perform duties without direction
Health and fitness enthusiast and/or biohacking fan
Comfortable using a CRM or membership software, and willing to track leads, follow-ups, and sales results.
Friendly, outgoing, and energetic personality – you can talk to anyone!
Team-oriented and collaborative
Ability to meet the physical requirements of the job including standing for up to 8 hours, occasionally sitting, walking, kneeling, and reaching, lifting or moving up to 25 pounds

Nice To Haves

Proven sales experience in a luxury spa, med spa, wellness center, boutique gym, or similar high-end service business, including memberships and packages.
Experience with personal training or a personal trainer background, or experience selling personal training packages, fitness coaching, or premium training programs.
Comfort coaching clients on basic fitness and recovery habits in a way that supports retention and long-term results.

Responsibilities

Convert walk-ins, tours, and leads into memberships and packages through a consultative, relationship-based sales approach.
Deliver compelling tours that connect client goals to the right services and membership options, then confidently ask for the sale.
Follow up with prospects by phone, text, and email, track outcomes, and move leads through the pipeline with urgency and warmth.
Hit monthly sales and conversion goals, contribute to team targets, and participate in promotions and community events.
Upsell and cross-sell appropriately: add-on services, package upgrades, retail, and referrals, always aligned to client outcomes.
Serve as the first point of contact and create a premium, welcoming experience for members and guests.
Provide high-level customer service and hospitality: check-ins, scheduling, and proactive issue resolution.
Run clients safely through services after training and according to center standards.
Manage the membership database: register new clients, process payments, and maintain accurate client notes.
Handle register, merchandise, and membership transactions with attention to detail.
Complete opening and closing procedures, hourly facility checks, and cleanliness and presentation standards.
Uphold confidentiality, discretion, and a polished, high-end environment.