Part-Time Health Education Coordinator

National Capital Treatment and Recovery•Arlington, VA

7d•$23 - $28•Onsite

About The Position

National Capital Treatment & Recovery, formerly Phoenix House, a nonprofit substance use treatment facility in Arlington, VA is hiring a part-time Health Education Coordinator to help support the health literacy initiatives of medical and clinical staff across residential programs to help patients better understand medical, psychiatric, and medication-related instructions. The role also provides administrative support to residential programs and requires basic office skills, familiarity with medical terminology, and knowledge of clinical or laboratory procedures. This is a part-time, 20 hours a week, grant-funded, hourly position limited to 10 months.

Requirements

High school or GED diploma: required
Clear, articulate speaking voice with good grammar skills
Effective communication skills for accurate, concise, and organized verbal and written communication
Good interpersonal skills and ability to build professional relationships with providers and patients
Ability to work effectively as a team member
Effective organizational, time management and planning skills
Intermediate to advanced typing/computer skills required with excellent, established skills in Microsoft Office products required (Outlook, Word, Excel, PowerPoint)
Excellent computer skills. Able to use email, word processing software, and spreadsheets, in addition to software used for recordkeeping.
Ability to carry out instruction and accurately document medical information.
Strong computer aptitude, including, but not limited to use of email, HRIS timekeeping, documenting in an Electronic Medical Record (EMR)
Ability to work and communicate with others. Strong written and verbal communication skills
Ability to maintain appropriate boundaries with patients
Basic multi-line telephone system operation skills
Ability to multi-task when needed; basic working knowledge of general office equipment and administrative practices
Ability to develop rapport with variety of patient populations
Ability to apply organizational management skills and maintain self and resident discipline.
Ability to prepare and maintain required documentation.
Ability to comply with state and federal regulations regarding confidentiality.
Verbal communication: You must be able to convey information to other support staff and medical professionals, as well as patients who visit the office.
Active listening: The ability to listen well, allowing understanding of patients' needs and the providers’, or other medical professionals’ instructions.
Writing: correspond in writing with other medical offices, insurance companies, and patients.
Interpersonal skills: the ability to understand body language, and negotiate with and persuade people, helping you in your interaction with patients, doctors or other health care professionals, and colleagues.
Organizational skills: Ability to track insurance forms, schedules, patient charts/files, and office supplies.
Ability to multi-task and willing to learn quickly
Ability to learn quickly
Ability to be professional, competent, detail-oriented and self-directed
Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with strong performance culture
People-oriented -- supportive and fairness-focused

Nice To Haves

Bachelor's degree in related field: preferred

Responsibilities

Collaborate with the Chief Nursing Officer, medical staff, and counseling staff to facilitate weekly health literacy education groups.
Assist in updating and improving health literacy curriculum based on observed patient needs and program feedback.
Provide individual support and coordination of health literacy services when needed.
Deliver services to patients in NCTR residential and transitional programs, including the Phoenix Program, Phase II, Demeter House, Arlington Recovery Center, Recovery Haven, and Independence House.
Document each patient encounter in the EHR.
Demonstrate knowledge of and commitment to patient rights and confidentiality standards.
Serve as an advocate for patients and their families.
Maintain positive and professional working relationships with all members of the treatment team.
Foster collaboration among healthcare team members through effective communication, responsiveness, and participation in team-based problem solving.
Order and maintain necessary program and office supplies.
Coordinate and schedule collaborative meetings and program-related activities.
Prepare and distribute meeting agendas and minutes.
Build and maintain relationships with community stakeholders, healthcare providers, and partner organizations.
Continuously track and report patient progress to counseling and medical staff.
Perform additional duties as assigned.
Maintain ethical standards including abiding by Program and NCTR policy and procedures, all licensure, CARF and contractual standards, continuing professional growth by attending workshops, trainings and NCTR staff in-service trainings to increase skill and knowledge, maintaining current licensure/certification including CPR, First Aid and CES, and Medication Management, and maintaining professional boundaries with staff and clients.