Health Coach Diabetes Management Program

Blue Cross Blue Shield of Michigan • Lansing, MI

3d

About The Position

Responsible for supporting health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles by actively participating in wellness activities. The position will provide assessment, health education, and behavior change counseling using a collaborative approach to facilitate change. Assist in the identification and development of member health education needs through health assessment activities that may include online health risk appraisal, telephonic outreach, etc. Provide telephonic outreach and counseling on member compliance with nationally accepted health prevention guidelines and general health and wellness strategies. Perform research and communicate on relevant topics in health promotion and disease prevention. Facilitate collaboration between health education resources, the community, and the company. Comply with applicable regulatory and licensing requirements such as NCQA, CMS, URAC, etc. Monitor, evaluate, and report programs’ effectiveness (e.g., outcomes). Prepare presentation/display materials and conduct targeted education/wellness programs targeting specific health strategies for designated populations. Serve as a liaison between internal and external stakeholders to champion and develop programs aimed at prevention, wellness, and disease management. Provide coaching for diabetes condition management including self-management, glucose monitoring, medication use, nutrition, physical activity, stress reduction, reducing complications, etc. Use motivational interviewing and behavior change techniques to set individualized goals, develop action plans, and track member progress. Refer members to internal or external resources (programs, providers) and collaborate with those resources to ensure a seamless continuum of care. Document all interactions, assessments, care plans, etc. within required timeframes. Comply with applicable regulatory and licensing requirements such as NCQA and CMS. Monitor, evaluate, and report programs’ effectiveness (e.g., outcomes) and participate in continuous improvement activities. This role is responsible for delivering a structured, evidence-based diabetes education and coaching program for members with diabetes. The role is focused on improving self-management, medication adherence, lifestyle modification, and clinical outcomes for a diverse member population.

Requirements

• Bachelor’s degree in health education, Health Promotion, Nutrition, Nursing, Exercise Physiology or Social Work.
• Two (2) years of experience in a health promotion/education setting, counseling on health topics such as nutrition, exercise, cholesterol, hypertension, stress, alcohol and smoking.
• Two (2) years of experience in delivering chronic condition coaching or diabetes education.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work at a high energy level in a team environment with minimum supervision.
• Ability to be flexible and to manage multiple tasks with a strong customer focus.
• Clinical knowledge of disease prevention and wellness strategies.
• Good working knowledge of current industry standard PC software applications (e.g. Microsoft Office Suite) and proven administrative abilities.
• Working knowledge and understanding of health behavior change theories, counseling, interviewing techniques, strategies and application required.
• Ability to plan, implement and evaluate employee disease prevention and health promotion programs.
• Reliable transportation, current auto liability coverage and an acceptable driving record as travel is required.
• Knowledge of NCQA, CMS, URAC, HEDIS standards as applicable to designated department assignment.
• Other related skills and/or abilities may be required to perform this job based on designated departmental assignment.

Nice To Haves

• Master’s degree in a related discipline is preferred.
• Certified Diabetes Educator Specialist (CDE) or Certified Diabetes Care and Education Specialist (CDCES) certification.
• Certified Health Education Specialist (CHES) certification.
• Licensed Registered Nurse (RN).
• American College of Sports Medicine (ACSM) certification.
• Medical licenses require current unrestricted state of Michigan licensure.
• Valid and unrestricted Michigan driver’s license is required.
• Continuous learning, as defined by the Company’s learning philosophy, is required.
• Certification or progress toward certification is highly preferred and encouraged.

Responsibilities

• Support health promotion and wellness programs aimed at encouraging members to adopt healthy lifestyles.
• Provide assessment, health education, and behavior change counseling using a collaborative approach.
• Identify and develop member health education needs through health assessment activities.
• Provide telephonic outreach and counseling on member compliance with health prevention guidelines and wellness strategies.
• Research and communicate on relevant topics in health promotion and disease prevention.
• Facilitate collaboration between health education resources, the community, and the company.
• Comply with applicable regulatory and licensing requirements (e.g., NCQA, CMS, URAC).
• Monitor, evaluate, and report on program effectiveness and outcomes.
• Prepare presentation/display materials and conduct targeted education/wellness programs.
• Serve as a liaison between internal and external stakeholders to champion and develop programs.
• Provide coaching for diabetes condition management (self-management, glucose monitoring, medication use, nutrition, physical activity, stress reduction, reducing complications).
• Use motivational interviewing and behavior change techniques to set individualized goals, develop action plans, and track member progress.
• Refer members to internal or external resources and collaborate with those resources.
• Document all interactions, assessments, and care plans within required timeframes.
• Participate in continuous improvement activities.

Benefits

• Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $48,200 and $80,800.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level