Program Coach

Ampact•Minneapolis, MN

1d•Hybrid

About The Position

The Program Coach ensures the successful delivery of high-quality programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. This role fosters strong relationships with sites, members, and internal teams to maintain program integrity, ensure compliance with AmeriCorps regulations, and achieve positive program results.

Requirements

High school diploma/GED required.
3+ years of program management or implementation experience, ideally in a non-profit setting.
Strong collaboration and partnership-building skills.
Excellent interpersonal and problem-solving abilities; able to mediate conflict and exercise sound judgment.
Skilled at managing multiple priorities in a fast-paced environment.
Organized, goal-oriented, and deadline-driven.
Professional communicator with strong listening, public speaking (preferred), and writing skills.
Results-driven, adaptable, and solution-focused.
High emotional intelligence and self-awareness.
Proficient in MS Office and Excel; database and video conferencing experience preferred.
Travel locally and statewide as needed to attend meetings
Communicate effectively with people/groups in multiple settings within and outside the organization
Effectively utilize existing and emerging technology to achieve required results
Transporting moderately heavy objects up to 25 pounds

Nice To Haves

public speaking (preferred)
database and video conferencing experience preferred

Responsibilities

Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of AmeriCorps members.
Monitor member performance, service hours, and professional growth; address concerns promptly and professionally. Collaborate with on-site supervisor to manage member supervision, development, and performance.
Plan, facilitate, and deliver member training sessions and onboarding activities.
Facilitate and support career pathways in the sector, supporting members in their career pathways after their term of service.
Serve as the primary operational contact for assigned sites and site partners, building strong relationships to ensure open, effective communication.
Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement. A minimum of quarterly visits based on cohort size or supervisor/regional expectations.
Partner with content experts to ensure program fidelity and to maximize outcomes.
Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed.
Support continuous improvement by identifying opportunities for program growth, expansion, and process enhancements.
Conduct AmeriCorps member interviews, document notes, and make selection decisions for assigned regions.
Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines.
Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with AmeriCorps programs.
Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team.
Other Duties as Assigned