Health Club Front Desk

Pyramid Global Hospitality•Santa Rosa, CA

2d•$18 - $20•Onsite

About The Position

The Front Desk Agent is the first point of contact for members and guests at the health club and hotel. This role is responsible for providing excellent customer service, handling inquiries, managing memberships, and ensuring a welcoming environment.

Requirements

High school diploma or equivalent; some college preferred.
Previous customer service experience, preferably in a health club or hospitality setting.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in using computer systems and office software.
Ability to handle cash and financial transactions accurately.
Friendly, approachable, and professional demeanor.
Ability to work flexible hours, including evenings, weekends, and holidays.
Physical ability to stand for extended periods and perform light lifting.

Nice To Haves

Ability to obtain a CPR and First Aide certification preferred

Responsibilities

Greet members and guests warmly as they enter the health club.
Answer phone calls and respond to emails promptly and professionally.
Provide information about club services, membership options, and upcoming events.
Address member and guest inquiries, concerns, and complaints, ensuring a positive resolution.
Assist with new member sign-ups, renewals, and cancellations.
Verify member access and ensure only authorized individuals use the facilities.
Manage front desk operations, including opening and closing procedures.
Maintain a clean, organized, and presentable front desk area.
Schedule appointments for personal training sessions, classes, and other services.
Monitor and enforce health club rules and policies.
Coordinate with other departments to ensure seamless service delivery.
Assist in setting up and breaking down for events and classes.
Perform light cleaning and laundry duties to maintain the club's appearance.
Promote health club programs, services, and products.