Health Center Relations Specialist - 27th Ave

Terros Health•Phoenix, AZ

6d•Onsite

About The Position

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our 27th Ave Health Center in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day. HOPE ~ HEALTH ~ HEALING Terros Health is hiring a Health Center Relations Specialist for our 27th Ave location (3864 N 27th Ave, Phoenix, AZ). Schedules – Monday-Friday 8:00 am - 5:00 pm (with rotating nights & weekends) 4 weeks training Mon-Friday 8 am - 5 pm

Requirements

Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required.
Familiarity with health insurance eligibility and electronic health record management systems.
Intermediate level of competency in Microsoft Suite and web-based programs.
Experience in managing a wide range of administrative, support related tasks.
Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
Excellent written and verbal communication skills.
Proven track record of delivering a high level of customer service in a healthcare setting.
This role is a non-driving position.
This position is performed at one location and does not require travel to various Terros Health centers.
May be 18 years of age and with less than two years’ driving experience or no driving experience.
Must pass background check, TB test and other pre-employment screening

Nice To Haves

Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred
Experience with NextGen preferred.

Responsibilities

Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
Process the check in of patients and notify the appropriate staff member of the arrival of patients.
Update relevant information during auto-flow by completing four-point check.
Review and update the daily schedules; ensuring all necessary data is accurately collected.
Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Ongoing professional growth and career development opportunities, including: Scholarships, Clinical supervision, Continuing Education Units (CEUs), Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more