Health Center Relations Specialist - McDowell

Terros Health•Phoenix, AZ

6d•Onsite

About The Position

Terros Health is seeking a Health Center Relations Specialist for our McDowell Health Center in Phoenix, AZ. This full-time position serves as the primary point of contact for patients, performing duties such as greeting individuals, scheduling appointments, conducting intake interviews, and gathering necessary information and paperwork. The ideal candidate is flexible, compassionate, and professional, with a passion for helping individuals during vulnerable times. Terros Health is a healthcare organization dedicated to whole-person care, specializing in mental health and substance use treatment for over 56 years, focused on helping people live in recovery and saving lives.

Requirements

High School Diploma or GED required.
At least one-year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred.
Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.
Familiarity with health insurance eligibility and electronic health record management systems.
Intermediate level of competency in Microsoft Suite and web-based programs.
Experience in managing a wide range of administrative, support related tasks.
Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
Excellent written and verbal communication skills.
Proven track record of delivering a high level of customer service in a healthcare setting.
May be 18 years of age and with less than two years’ driving experience or no driving experience.
Must pass a TB test, a criminal background check and drug test

Nice To Haves

Associate’s degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
Experience with NextGen preferred.

Responsibilities

Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
Process the check in of patients and notify the appropriate staff member of the arrival of patients.
Update relevant information during auto-flow by completing four-point check.
Review and update the daily schedules; ensuring all necessary data is accurately collected.
Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Ongoing professional growth and career development opportunities
Scholarships
Clinical supervision
Continuing Education Units (CEUs)
Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more