Health Center Receptionist (Optometry Office)

Elica Health Centers • Sacramento, CA

16d • Onsite

About The Position

Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. Elica is excited to be expanding our services offered to include Vision Services! Apply to be part of establishing this new and exciting service for our patients.

Requirements

• High School Diploma or Equivalent
• Minimum of 1 year of related experience in a Optometry office preferred
• Experience with EPIC Electronic Health Records system a plus
• Knowledge of government (Medi-Cal) and non-government payers for dental insurances
• Current BLS Certification required
• Knowledge of modern office equipment
• Knowledge of basic medical or dental terminology is a plus
• HIPAA knowledge is a must
• Bilingual in English and Spanish are highly preferred
• Demonstrated exceptional customer service skills
• Ability to maintain records and files
• Ability to operate personal computer
• Ability to exert physical effort maintaining and distributing files
• Ability to abide by standards of professional ethics and maintain confidentiality
• Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
• External hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date.
• This position is subject to criminal background investigation and drug screen.

Nice To Haves

• Experience with EPIC Electronic Health Records system a plus
• Knowledge of basic medical or dental terminology is a plus
• Bilingual in English and Spanish are highly preferred

Responsibilities

• Greet all of Elica’s health center patients, providing excellent customer service and assisting them to register, check-in for appointments, collect fees, enter registration, intake and verify data in the electronic health record system.
• Assist Health Center Providers in non-clinical tasks.
• Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service
• Schedules appointments and manages patients’ appointments according to the Providers schedule
• Checks voicemail, answers external and internal phone calls; resolves questions as appropriate; transfers calls to the appropriate department & staff as needed
• Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC
• Enters every patient’s data into EPIC; Performs other clerical tasks as needed
• Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly
• If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility
• Completes assigned tasks in personal in-box and workflow dashboard in-box
• Collects payment from patients at time of registration as well as additional payments needed after the visit.
• Reconciles transactions for cash each time cash is used for payment
• Demonstrates knowledge of Special programs including Every Woman Counts, Elica’s Sliding Fee Discount program, Vaccines for Children, Children’s Health and Disability Program and other special programs so as to appropriately support each patient’s enrollment

Benefits

• Medical, Dental & Vision Insurance
• Choice of PPO medical plans through Anthem Blue Cross, including a Premier PPO option with $0 in-network out-of-pocket costs, plus dental and vision coverage.
• Health Plans include care navigation and provider support resources to help with finding care, understanding benefits, and billing questions.
• Coverage options are available for individual and family tiers.
• Paid Time Off – Up to 3 weeks of vacation in the first year, plus 7 paid holidays and 1 floating holiday
• Retirement – 403(b) plan with up to 4% employer match and immediate vesting
• Ancillary & Voluntary Benefits – Employer-paid life insurance, Employee Assistance Program (EAP), Flexible Spending Accounts (Health Care & Dependent Care), and optional supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED