Health Center Manager

Planned Parenthood League of Massachusetts•Springfield, MA

9h•Onsite

About The Position

The Health Center Manager oversees the day-to-day operations of the PPLM health center in Springfield, MA in partnership with the Health Center Director and clinical leadership. This role ensures smooth clinic operations, strong staff leadership, regulatory compliance, and a high-quality, patient-centered experience. The Health Center Manager works collaboratively with site leadership and staff to plan, implement, and lead quality improvement initiatives using data-driven decision-making. The role requires strong leadership, operational expertise, and a deep commitment to PPLM’s mission and values.

Requirements

Bachelor’s degree preferred; equivalent experience considered
3–7 years of staff management experience preferred
Healthcare or clinical operations experience preferred
Strong communication, organization, and problem-solving skills
Bilingual a plus (Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese strongly preferred)
Commitment to PPLM’s mission, values, and patient-centered care

Responsibilities

Manage daily health center operations, staffing, scheduling, and patient flow
Supervise unlicensed staff and Team Leads; support performance and development
Monitor budget, productivity, visit volume, and operational metrics
Use data to drive quality improvement and patient experience initiatives
Ensure compliance with HIPAA, OSHA, MDPH, Title X, and organizational standards
Partner with HR on hiring, training, and performance management
Oversee appointment templates, cash handling, inventory, and facilities coordination
Address patient complaints and risk management issues collaboratively