Health Center Clinical Manager

ADELANTE HEALTHCARE INC•Phoenix, AZ

23h•Onsite

About The Position

The Health Center Clinical Manager oversees the daily operations of a Community Health Center providing Family Practice services within a Patient-Centered Medical Home (PCMH) model. This role ensures efficient, patient-focused, and financially sound operations while fostering community relationships and supporting the center’s growth. The manager will oversee clinical responsibilities, coordinating patient care to achieve optimal clinical outcomes while providing evidence-based care in accordance with established policies and protocols. This leadership role requires collaboration with a multidisciplinary healthcare team to support quality improvement initiatives and departmental safety standards, while ensuring cost-effective resource utilization.

Requirements

Oversees the daily operations of a Community Health Center providing Family Practice services within a Patient-Centered Medical Home (PCMH) model.
Ensures efficient, patient-focused, and financially sound operations.
Fosters community relationships and supports the center’s growth.
Oversees clinical responsibilities, coordinating patient care to achieve optimal clinical outcomes.
Provides evidence-based care in accordance with established policies and protocols.
Collaborates with a multidisciplinary healthcare team to support quality improvement initiatives and departmental safety standards.
Ensures cost-effective resource utilization.
Maximizes performance and contribution to Adelante Healthcare and the community.
Works in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
Supervises clinical operations to ensure the highest standards of patient care are met, focusing on delivering safe and effective nursing practices.
Monitors patient outcomes and implements evidence-based practices to enhance the quality of care across all clinical areas.
Coordinates care process for assigned High-Risk patients, ensuring optimal clinical outcomes through collaboration with healthcare providers.
Oversees the management and investigation of clinical incidents, ensuring that all incidents are adequately documented, reported, and addressed.
Develops and implements corrective action plans to prevent future occurrences.
Addresses quality of care concerns promptly, collaborating with clinical staff to identify root causes and implement necessary changes.
Manages time and attendance records and reports.
Coordinates student and volunteer services.
Adjusts strategies as needed to meet budget, profitability, and productivity targets.
Promotes a patient-centered environment and resolves patient concerns.
Ensures adherence to policies, procedures, and safety protocols.
Prepares reports and correspondence with data-driven insights on performance and outcomes.
Coordinates with Center Support for inventory control, facility management, and equipment maintenance.
Conducts weekly, monthly, and quarterly safety checks and drills; maintains required records.
Maintains high levels of patient satisfaction as measured by surveys and other tools.
Drives quality improvement initiatives by identifying areas for enhancement in clinical practices and patient outcomes.
Leads efforts to develop, implement, and evaluate quality improvement projects that align with organizational goals.
Conducts regular audits of clinical practices and outcomes to ensure compliance with established protocols and standards of care.
Ensures the health center meets all state vaccine program requirements, including maintaining accurate documentation and tracking vaccination rates among patients.
Stays informed about and complies with all applicable federal, state, and local regulations governing healthcare practices.
Maintains up-to-date knowledge of regulatory standards to ensure the clinic is always survey ready.
Prepares for regulatory inspections and surveys, addressing any identified deficiencies in a timely manner.
Supports patient eligibility and enrollment processes for AHCCCS, sliding fee scales, and other programs.
Promotes and participates in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Maintains an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Complies with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.

Nice To Haves

Patient Centered Medical Home (PCMH) and Integrated Care Team (ICT)

Responsibilities

Recruit, hire, train, evaluate, and coach front and back-office staff.
Monitor staff performance, address disciplinary actions, and maintain personnel documentation.
Foster a culture of outstanding patient care within the PCMH model.
Ensure compliance with OSHA, FMLA, ADA, Workers’ Compensation, and accrediting bodies.
Oversee patient eligibility, enrollment, and HealthE+ applications (AHCCCS, AZ Primary Care Program, sliding fee, self-pay, etc.).
Maintain scheduling accuracy, patient flow, and record keeping.
Document and resolve patient complaints promptly.
Collaborate effectively with physicians, advanced practice providers, and cross-departmental teams.
Provide staff education and policy updates.
Oversee vaccine management programs.
Monitor and maintain the health center’s financial sustainability.
Implement procedures to meet productivity and profitability goals.
Develop and Oversee budgets, daily deposits, reconciliations, and expense allocations.
Assist with Sliding Fee Scale (SFS) audits as needed.
Supervise clinical operations to ensure the highest standards of patient care are met, focusing on delivering safe and effective nursing practices.
Monitor patient outcomes and implement evidence-based practices to enhance the quality of care across all clinical areas.
Coordinate care process for assigned High-Risk patients, ensuring optimal clinical outcomes through collaboration with healthcare providers.
Oversee the management and investigation of clinical incidents, ensuring that all incidents are adequately documented, reported, and addressed.
Develop and implement corrective action plans to prevent future occurrences.
Address quality of care concerns promptly, collaborating with clinical staff to identify root causes and implement necessary changes.
Manage time and attendance records and reports.
Coordinate student and volunteer services.
Adjust strategies as needed to meet budget, profitability, and productivity targets.
Promote a patient-centered environment and resolve patient concerns.
Ensure adherence to policies, procedures, and safety protocols.
Prepare reports and correspondence with data-driven insights on performance and outcomes.
Coordinate with Center Support for inventory control, facility management, and equipment maintenance.
Conduct weekly, monthly, and quarterly safety checks and drills; maintain required records.
Maintain high levels of patient satisfaction as measured by surveys and other tools.
Drive quality improvement initiatives by identifying areas for enhancement in clinical practices and patient outcomes.
Lead efforts to develop, implement, and evaluate quality improvement projects that align with organizational goals.
Conduct regular audits of clinical practices and outcomes to ensure compliance with established protocols and standards of care.
Ensure the health center meets all state vaccine program requirements, including maintaining accurate documentation and tracking vaccination rates among patients.
Stay informed about and comply with all applicable federal, state, and local regulations governing healthcare practices.
Maintain up-to-date knowledge of regulatory standards to ensure the clinic is always survey ready.
Prepare for regulatory inspections and surveys, addressing any identified deficiencies in a timely manner.
Support patient eligibility and enrollment processes for AHCCCS, sliding fee scales, and other programs.
Other duties as requested or assigned.
Promote and participate in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system.
Maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.
Comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements.