Health Center Associate I (HCA I) – Minneapolis, MN

Planned Parenthood North Central States • Minneapolis, MN

25d • $19 - $23 • Onsite

About The Position

Under immediate supervision of the Health Center Manager, the Health Center
Associate I (HCA I) performs a wide variety of functions. As the first patient
contact in the health center, the HCA I plays a critical role in shaping the
experience of our patients. HCA Is are responsible for providing the highest
level of customer service and patient care as well as supporting the operations
of the health center. HCA Is are advocates in implementing our mission
“Advancing and protecting sexual and reproductive healthcare for all.” They may
perform other related duties to support health center operations as assigned.

Requirements

• High school diploma
• One to two years’ customer service experience

Responsibilities

• Welcome all patients and visitors. Register patients for health center services. Answer phones, direct calls and reach out to patients as needed. Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
• Maintain patient medical records and obtain patient consent for forms as necessary. Appropriately handle requests for patient medical records.
• Collect, assess, and verify patient financial information and determine and confirm insurance coverage. Comply with all funding source requirements. Assess funding sources, aid patients in applying for and obtaining funding. Provide patients with resources for insurance navigation, financial counseling, and community sliding scale health centers.
• Accurately inform patients of potential costs for services. Assess and collect patient fees. Reconcile, prepare, and make bank deposits. Comply with all aspects of the cash handling policies.
• Prepare charge tickets for clinical staff coding. Charge post for clinical services and review charges for accuracy. Perform and reconcile charge reports.
• Ensure all patients are provided with information regarding donations and are asked for a donation at the time of checkout. Provide a summary of services for the transaction.
• Ensure all patients are asked to complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting, abortion services, healthcare services and HIPAA.
• Perform all applicable inventory functions. Process and stock clinical supplies that are received.
• Perform in-health center refill and resupply requests within scope of practice, including curbside prescription delivery.
• Provide factual, unbiased information to patients seeking abortion.
• All health center staff are expected to participate in the onboarding of new employees and supporting the cross-training of established employees.
• Collaborate with and provide coverage as needed at health centers in assigned neighborhoods.

Benefits

• Medical, Dental & Vision Insurance with equity-based premium tiers
• Free, virtual primary care for all employees enrolled in a medical plan: NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations). Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
• HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network.
• Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
• Employee Assistance Program
• Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness [https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service#qualifying-employer]
• Paid time off: PTO starting at .05769 accrual rate per hour worked.
• 8 hours volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• Retirement: 403(b) with employer match, 50% for the first 6% deferred
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote.
• Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees