Health Center Associate I (HCA I) - Sioux Falls, SD

Planned Parenthood North Central States • Sioux Falls, SD

1d • $19 - $23 • Onsite

About The Position

Under immediate supervision of the Health Center Manager, the Health Center
Associate I (HCA I) performs a wide variety of functions. As the first patient
contact in the health center, the HCA I plays a critical role in shaping the
experience of our patients. HCA Is are responsible for providing the highest
level of customer service and patient care as well as supporting the operations
of the health center. HCA Is are advocates in implementing our mission
“Advancing and protecting sexual and reproductive healthcare for all.” They may
perform other related duties to support the health center operations as
assigned.

Requirements

• High school diploma
• One to two years customer service experience

Responsibilities

• Welcome all patients and visitors. Register patients for health center services. Answer phones, direct calls and reach out to patients as needed. Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
• Maintain patient medical records and obtain patient consent for forms as necessary. Appropriately handle requests for patient medical records.
• Collect, assess, and verify patient financial information and determine and confirm insurance coverage. Comply with all funding source requirements. Assess funding sources, aid patients in applying for and obtaining funding. Provide patients with resources for insurance navigation, financial counseling, and community sliding scale health centers.
• Accurately inform patients of potential costs for services. Assess and collect patient fees. Reconcile, prepare, and make bank deposits. Comply with all aspects of the cash handling policies.
• Prepare charge tickets for clinical staff coding. Charge post for clinical services and review charges for accuracy. Perform and reconcile charge reports.
• Ensure all patients are provided with information regarding donations and are asked for a donation at the time of checkout. Provide a summary of services for the transaction.
• Ensure all patients are asked to complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting, abortion services, healthcare services and HIPAA.
• Perform all applicable inventory functions. Process and stock clinical supplies that are received.
• Perform in-health center refill and resupply requests within scope of practice, including curbside prescription delivery.
• Provide factual, unbiased information to patients seeking abortion.
• All health center staff are expected to participate in the onboarding of new employees and supporting the cross-training of established employees.
• Collaborate with and provide coverage as needed at health centers in assigned

Benefits

• This position is eligible for paid time off (PTO), Earned Sick and Safe Time (ESST), and participation in the 403(b)-retirement plan.
• We also offer employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.
• Start date flexibility.
• Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
• $1.50/hour (weekend), $3.00/hour (evening), $4.00/hour (float/travel), $2.00/hour (Bilingual), and $3.00/hour (ultrasound)
• Travel reimbursement.
• Schedules created & sent out 6 weeks in advance.
• Option of picking up additional shifts, including at other locations other than your “home” clinic.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED