Health Center Assistant Manager
About The Position
Assists the Health Center Manager in supervising and overseeing the health center's day-to-day operations, staffing and staffing coverage, performance of staff goals, staff and patient safety, and health center services. Ensures consistent delivery of high-value, quality care to all patients. Establishes work priorities and assists staff in resolving operational issues and problems. Implements and enforces adherence to department, affiliate, and system standards, policies and procedures, applicable regulatory standards, laws, and regulations. Identifies and implements best practices using process improvement methods and concepts. Collaborate with others to coordinate services, streamline and standardize workflows and procedures, and drive positive outcomes.
Requirements
- Handle confidential and protected health information (PHI) with a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
- Ability to effectively communicate with patient population and co-workers professionally with a high degree of diplomacy and tact.
- Working with ethnically diverse populations in a culturally sensitive manner.
- Ability to work with mathematical concepts.
- Ability to apply fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of data.
- Meet and interact with patients.
- Ability to adjust or change priorities, handle multiple tasks, etc.
Nice To Haves
- Bilingualism in English and Spanish strongly preferred
Responsibilities
- Assist the Health Center Manager with planning, implementing, and administering programs and services in the Health Center.
- Assist with the preparation and delivery of employee performance reviews.
- Assist the HC Manager with HC staff administration, training, and coordination of HC staff.
- Supervise the recruitment, hiring, and training of HC staff.
- Direct, supervise, evaluate, and coach for improvement of the work activities of medical, technical, clerical, and administrative staff in the Health Center.
- Establish work schedules and assignments for staff according to workload, space, and equipment availability.
- Assist the HC Manager in establishing performance objectives and evaluative or operational criteria for HC units managed.
- Prepare first drafts of HC staff annual performance evaluations.
- Develop, manage, and conduct HC staff training programs.
- Maintain knowledge of current developments in health center management.
- Resolve conflicts between staff members.
- Oversee and manage Vaccine Programs by appropriate rules, laws, and regulation.
- Assist the Health Center Manager in developing and implementing organizational policies and procedures for the Health Center.
- Assist the Health Center Manager with maintaining the Athenahealth electronic health record system to store and process data related to patient care, and information, and produce reports. Become a “power user” of Athenahealth HER.
- Monitor the use of diagnostic services, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
- Assist the Health Center Manager by inspecting facilities and recommending building or equipment modifications to ensure emergency readiness and compliance with access, safety, and sanitation regulations.
- Maintain, correct, and modify claim errors in partnership with billing company.
- Answer and resolve patient billing inquiries.
- Supervise Health Center hourly staff.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
