Assistant Health Center Manager

Planned Parenthood of Southern New England•New Haven, CT

1d•Onsite

About The Position

Planned Parenthood of Southern New England is seeking a full-time Assistant Health Center Manager to work out of their New Haven Health Center. This role is crucial in supporting the Health Center Manager to ensure the smooth operation of the health center, maintain high-functioning teams, and provide excellent customer service. The position involves contributing to budget goals, monitoring business outcomes, analyzing data, and ensuring compliance with all regulatory and quality standards. The Assistant Health Center Manager will also play a key role in modeling PPSNE's core values, participating in agency initiatives, and supporting staff through changes. Additionally, they may assist in managing residency programs, student externs, and volunteers.

Requirements

Saturday availability and working willingness
High school diploma preferred
At least 1 to 2 year(s) of clinical services or health center experience
Excellent customer service/communication skills; ability to provide quality services to meet individual patient needs
Must be in alignment with, routinely demonstrate and lead staff around agency’s mission, services, core values – able to function in a non-judgmental manner with diverse clients, staff and volunteers
Ability to help staff manage and balance work and personal life matters
Ability to travel off site as needed
Interested in and committed to health equity. Has deep understanding of health inequity and its historical and continued impact on our patients, communities, and healthcare systems
Authentic relationship building. Demonstrates an ability to work effectively across difference and build trust with a diversity of people
Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions across all dimensions of difference
Transparent decision-making. Experience communicating decision effectively with staff. Demonstrated judgement in knowing when and how to gather meaningful input

Responsibilities

Assists the manager in maintaining the high-functioning team and overall health center flow to handle the daily customer service and operational needs of the health center on a daily basis.
In conjunction with health center manager helps to develop center’s budget goals.
In conjunction with the health center manager, monitors health center business outcomes and analyzes relevant data to identify trends and to inform future decision-making; uses data to improve outcomes.
Collects and reports center’s monthly statistical data on visits trends and staffing patterns.
Partners with the health center manager in identifying health center priorities for the annual planning process.
Partners with the health center manager to develop health center goals, objectives and progress.
Models behaviors that demonstrate PPSNE core values in business ethics, integrity, customer service and recovery skills.
Participates in agency initiatives through work groups outside of the center as needed.
Partners with center manager to support and lead team through changes.
Assists the center manager in monitoring the performance of all health center staff.
Ensures that the health center is in compliance with all regulatory and quality standards.
Assists the health center manager in identifying and maintaining regular communication with community leaders, groups and organizations to inform about PPSNE and it services, to identify new patient sources, and to promote the mission.
May help manage a residency program, student externs and/or health center volunteers.