PAT NAVGTR NON-CLIN 3 CX

UCSF•San Francisco, CA

2d•$54,500 - $115,500•Onsite

About The Position

The Health Care Navigator (HCN) is part of the Sickle Cell Center of Excellence (SCCoE) in collaboration with the Office of Population Health and will serve as a key resource and liaison for patients with sickle cell disease and their families supporting navigation across all aspects of the healthcare system. This role utilizes knowledge of clinic workflows, population health programs, and system resources to resolve patient barriers, enhance the care experience, and promote patient satisfaction. The Health Care Navigator collaborates closely with department leadership, licensed clinical staff, the Sickle Cell Center of Excellence (SCCoE) team, and care teams to support patient-centered care, achieve quality outcomes, and contribute to a culture focused on equitable and efficient care delivery. The SCCoE is a lifespan program, this role will work with patients of all ages but with a special focus on adolescent and young adults (AYA). The Health Care Navigator maintains a comprehensive understanding of the services provided by the UCSF Office of Population Health (OPH), including the Population Health Outreach Team, Care Management, and Health Coaching programs. Core responsibilities include supporting quality improvement initiatives through the tracking and reporting of patient outcomes; delivering services aligned with provider care plans and the direction of licensed clinical staff; providing health coaching and Motivational Interviewing; conducting targeted patient outreach and care coordination to support care gap closure and patient engagement; and coordinating care for patients with sickle cell disease through collaboration with local and state initiatives, the Sickle Cell Center of Excellence (SCCoE) Community Advisory Board (CAB), and community-based organizations (CBOs) to connect patients with appropriate resources and services.

Requirements

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field.
Independently performs the full range of responsibilities within the function.
Possesses broad job knowledge.
Analyzes problems / issues of diverse scope and determines solutions.
Comprehensive understanding of the services provided by the UCSF Office of Population Health (OPH), including the Population Health Outreach Team, Care Management, and Health Coaching programs.
Ability to provide a safe, secure, and private home office environment for conducting patient outreach, care coordination activities, virtual patient encounters, and other UCSF business functions if they are granted working remotely.

Nice To Haves

Special focus on adolescent and young adults (AYA).

Responsibilities

Provide non-clinical support, guidance and assistance for patients and families navigating complex healthcare environments.
Act as a communication liaison to understand patient's non-clinical individual needs, desires, and concerns.
Guide patients and families to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
Utilize knowledge of clinic workflows, population health programs, and system resources to resolve patient barriers, enhance the care experience, and promote patient satisfaction.
Support patient-centered care, achieve quality outcomes, and contribute to a culture focused on equitable and efficient care delivery.
Support quality improvement initiatives through the tracking and reporting of patient outcomes.
Deliver services aligned with provider care plans and the direction of licensed clinical staff.
Provide health coaching and Motivational Interviewing.
Conduct targeted patient outreach and care coordination to support care gap closure and patient engagement.
Coordinate care for patients with sickle cell disease through collaboration with local and state initiatives, the SCCoE Community Advisory Board (CAB), and community-based organizations (CBOs) to connect patients with appropriate resources and services.