CX Administrator

Transwest Inc•Brighton, CO

5d•$21 - $26•Onsite

About The Position

CX Administrator will be responsible for sourcing retail, commercial, and industrial parts for the parts departments via phone, email and other company approved methods of communication. CX Administrator must have excellent customer service skills, be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. This position is an in-office role for collaboration, connectivity, innovation, mentorship, and skill development. Schedule shifts will be determined by direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. The position will actively source all parts products that the Company distributes without prejudice or preconception. To effectively source parts for the company the individual must acquire knowledge about different facets of the business. They must display an ongoing effort to learn more about the industry, the company and the products Company sells. This position will assist the parts team with daily operations related to enhancing the overall customer experience. Responsibilities include, but are not limited to, communicating with customers through public forums and ensuring a consistent, high-quality customer experience across all company touchpoints, including in-store, online, by phone, and via email. This position will assist company departments with internal communications by drafting, reviewing, updating, and disseminating policies, procedures, and processes to ensure clear, consistent, and effective communication across the organization.

Requirements

Excellent customer service skills.
High school diploma or equivalent.
Excellent verbal and communication skills.
Have a sense of urgency and the ability to instill that in others through clear goals, leading by example and communication.
Meticulous and detail oriented.
The ability to understand vague and implicit instructions is a crucial skill for various work situations, particularly in roles that require effective communication and problem-solving.
Ability to give, receive, and analyze information, formulate work plans, prepare written materials, and articulate goals and action plans.
Proficiently dealing with unexpected circumstances.
Resolve problems, manage conflict, and make effective decisions under pressure.
Have a long attention span to listen to people, perceive real problems, and bring issues to a successful conclusion.
Strong organizational skills.
Successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
Mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to manage demanding situations.
Understand the importance of deadlines.
Understand the importance of efficiency in all daily activities.
Basic knowledge of vehicles and equipment.
Valid Driver's License and an MVR in good standing.
Basic computer and data entry skills.
Previous administrative or customer service preferred.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Proficient with Microsoft Office and general computer systems; dealership management software experience is a plus.

Nice To Haves

Dealership management software experience is a plus.

Responsibilities

Sourcing retail, commercial, and industrial parts for the parts departments via phone, email and other company approved methods of communication.
Cross-selling departments.
Utilizing and managing all company resources.
Meeting departmental objectives.
Actively sourcing all parts products that the Company distributes.
Acquiring knowledge about different facets of the business.
Displaying an ongoing effort to learn more about the industry, the company and the products Company sells.
Assisting the parts team with daily operations related to enhancing the overall customer experience.
Communicating with customers through public forums and ensuring a consistent, high-quality customer experience across all company touchpoints, including in-store, online, by phone, and via email.
Assisting company departments with internal communications by drafting, reviewing, updating, and disseminating policies, procedures, and processes to ensure clear, consistent, and effective communication across the organization.
Complying with all governing and company procedures, rules, and regulations.
Managing expenses within policy for travel and entertainment.
Representing the company in a professional manner by demonstrating respect, reliability, appropriate communication, and polished appearance in all workplace interactions.
Giving, receiving, and analyzing information, formulating work plans, preparing written materials, and articulating goals and action plans.
Dealing with unexpected circumstances.
Resolving problems, managing conflict, and making effective decisions under pressure.
Understanding the importance of deadlines.
Understanding the importance of efficiency in all daily activities.
Communicating all maintenance and safety concerns to the parts manager.