Health Care Facility Surveyor, North Region

Commonwealth of Massachusetts•Marlborough, MA

About The Position

The Massachusetts Department of Public Health is seeking Health Care Facility Surveyors to conduct surveys of nursing homes, hospitals, and other health care facilities throughout Massachusetts and review inspection findings. Surveyors help ensure facilities comply with state and federal regulations. The role involves fieldwork, and reliable transportation is needed; occasional travel to the Division’s main office in Marlborough may be required. Occasional weekend work may also be required. The position requires professional experience in health or medical care, including administrative, managerial, or supervisory experience, or an equivalent combination of experience and qualifying education. Depending on the assignment, a current and valid Massachusetts motor vehicle operator’s license may be required. Salary placement depends on directly related experience and education and the applicable compensation structure. The Commonwealth offers a comprehensive employee benefits package. The Department of Public Health works to prevent illness, injury, and premature death; ensure access to high-quality public health and health care services; and promote wellness and health equity. Its work includes developing and enforcing regulations and policies, licensing health professionals and facilities, operating public health services, monitoring health status, and educating communities.

Requirements

Knowledge of the principles and practices of health care administration.
Professional experience in the health care profession and basic investigative skills.
Familiarity with factors, trends, and problems in providing health care services to groups such as infants, older adults, and infirm people.
Ability to write clearly and concisely.
Ability to establish and maintain effective working relationships with agency officials, staff associates, employees, providers, vendors, and health care administrators.
Ability to exercise initiative, judgment, discretion, confidentiality, and decision-making to achieve objectives.
At least four years of full-time or equivalent part-time professional experience in health care or medical care in a recognized clinic, hospital, or medical facility, including at least two years in an administrative, managerial, or supervisory capacity, or an accepted equivalent combination of experience and education.
Depending on assignment, possession of a current and valid Massachusetts motor vehicle operator’s license may be required.
Education, licensure, and certifications will be verified. A criminal background check will be completed for the recommended candidate before hiring.

Nice To Haves

Current Massachusetts license as a registered dietitian, social worker, physical therapist, or speech therapist, and at least three to five years of experience in a health care facility, preferably a nursing home.
Proficiency with Microsoft Office products, including Excel, Word, and Outlook.
Strong critical-thinking and problem-solving skills, along with interpersonal, interviewing, teamwork, communication, and organizational skills.
General knowledge of Massachusetts state and federal regulations related to hospitals and nursing homes.
A bachelor’s degree in health care administration, hospital administration, or public health may substitute for up to two years of the required professional experience.
A graduate degree in health care administration, hospital administration, or public health may substitute for up to two years of the required professional experience and one year of the required administrative, managerial, or supervisory experience. Educational substitutions are limited to three years of required experience overall and one year of the required administrative experience.

Responsibilities

Inspect and survey health care facility departments and services to determine compliance with certification and licensure rules and regulations.
Draft reports on facility and service conformance with federal requirements and state regulations, based on on-site inspections and desk reviews.
Evaluate plans of correction submitted by facilities and conduct follow-up visits to assess ongoing compliance.
Participate in developing methods for evaluating health care facilities, services, and related programs.
Provide consultation, guidance, and training to facility health care professionals and other staff involved in patient care and program direction.
Review inspection findings.