Health Care Coordinator

L'Arche Canada Inc.•Ottawa, ON

9h•CA$64,976 - CA$88,174•Onsite

About The Position

Working within a collaborative team environment, the Health Care Coordinator promotes and supports the health, safety, and wellbeing of Core Members through education, coaching, oversight, and coordination of health-related services and supports. The Health Care Coordinator works closely with Core Members, families, substitute decision-makers, assistants, medical professionals, and community partners to ensure person-centred, rights-based, and responsive health care practices. The Health Care Coordinator participates in planning, coordinating, and monitoring supports and services to address the evolving health, behavioural, and support needs of Core Members. The role provides guidance, coaching, consultation, and training to House Leaders and support teams regarding health care practices, medication management, behavioural supports, and health-related compliance requirements. The Health Care Coordinator contributes to quality improvement, compliance, risk management, and accreditation activities related to health care services. The Health Care Coordinator is accountable to the Homes Coordinator and works collaboratively with members of the Leadership Team to support the mission, values, and operational priorities of L’Arche Ottawa.

Requirements

Registered Nurse or registered practical nursing certification preferred, or significant health care experience and aptitude for medical information
Bilingual (English and French)
Demonstrated experience and passion for supporting individuals with intellectual disabilities and individuals with complex behavioural support needs
Demonstrated ability to fully implement and monitor behavioural support plans and supporting documents
Knowledge of person-centred planning, consent and capacity principles, substitute decision-making, and rights-based approaches to support.
Knowledge of infection prevention and control practices, outbreak management, and public health requirements.
Strong interpersonal skills especially communication and advocacy
Ability to be flexible and manage the stress of multi-faceted responsibilities and management
Ability to remain calm, focused and clear in times of crisis
Strong organizational and computer skills, with the ability to establish priorities, manage competing demands, and follow through on commitments in a timely manner.
Collaborative, excellent communication skills, including the ability to give direction, report information and model effective communication techniques/strategies with the Core Members in the home
Ability to effectively manage multiple tasks, delegate and supervise
Flexible in terms of approach and time
Full G Driver’s License and - insurable driving experience with insurance records
Maintain automobile insurance with third party liability coverage of a minimum of $2,000,000, and coverage for transportation of Core Members without limitation.

Nice To Haves

Knowledge of MCCSS requirements, developmental services regulations, accreditation standards, and health-related compliance practices is considered an asset.
Experience supporting individuals with complex medical needs, aging-related conditions, dementia, mental health concerns, or dual diagnoses is considered an asset.

Responsibilities

Coordinate, monitor, and support health-related services and supports for Core Members.
Ensure medical recommendations, treatments, specialist appointments, and follow-up care are implemented and monitored.
Collaborate with physicians, specialists, pharmacies, hospitals, families, substitute decision-makers, and community partners to support informed decision-making and continuity of care.
Support planning related to aging, chronic illness, dementia, palliative care, hospital transitions, long-term care applications, and evolving support needs.
Promote the rights, dignity, safety, inclusion, wellbeing, and self-determination of Core Members.
Oversee medication management systems, including storage, administration, documentation, auditing, and compliance.
Provide medication training, coaching, and competency development for employees.
Support employees in medication administration, medical procedures, use of medical equipment, controlled acts, infection prevention and control practices, and management of medical conditions.
Coordinate medication reviews and pharmacy-related services.
Monitor compliance with medication systems, delegated health care practices, controlled acts, and organizational policies.
Support the development, implementation, monitoring, and annual review of Behavioural Support Plans (BSPs) and related protocols.
Maintain protocols related to PRN administration and behavioural supports.
Collaborate with behavioural, psychiatric, and mental health professionals to support Core Members with complex behavioural, mental health, and dual-diagnosis needs.
Participate in Individual Support Plans (ISPs), DSO assessments, interdisciplinary planning, case conferences, and service coordination processes.
Provide guidance, coaching, consultation, and training to House Leaders and support teams.
Build the capacity of House Leaders and support teams through education, mentoring, and ongoing professional development related to health care practices, behavioural supports, medication management, and compliance requirements.
Promote best practices in health care documentation, medication management, behavioural supports, and person-centred care.
Serve as the AlayaCare Super User, providing training, support, auditing, and documentation oversight to ensure organizational standards are maintained.
Lead Infection Prevention and Control (IPAC) initiatives, outbreak management activities, immunization coordination, and implementation of public health guidance.
Coordinate Joint Health and Safety Committee (JHSC) meetings, inspections, reporting, and follow-up actions.
Support fire safety compliance, emergency preparedness, inspections, and building safety requirements.
Monitor compliance with MCCSS requirements, accreditation standards, legislative requirements, controlled acts, delegated health care practices, and organizational policies.
Prepare and analyze incident trends, identify risks, and support corrective action planning and quality improvement initiatives.
Support ministry reviews, audits, accreditation activities, inspections, and compliance-related corrective actions.
Ensure all health-related records, assessments, consultations, appointments, medication documentation, protocols, and reports are maintained accurately, confidentially, and in accordance with organizational, legislative, and accreditation requirements.
Monitor trends in incidents, medication errors, health outcomes, and compliance findings to identify opportunities for improvement.
Participate in quality improvement initiatives and continuous improvement processes related to health care services and supports.
Support the development, review, and updating of health care procedures, protocols, and guidelines.
Maintain collaborative relationships with families, substitute decision-makers, health professionals, pharmacies, hospitals, community agencies, and external partners.
Participate in professional networks, sector committees, working groups, and partnerships related to developmental services, health care, and behavioural supports.
Work collaboratively with the Leadership Team to support organizational priorities and service excellence.
Provide consultation, guidance, and support during medical, behavioural, or psychiatric emergencies.
Ensure appropriate follow-up, communication, documentation, and risk mitigation following emergency situations.
Participate in the community’s emergency on-call rotation with other Coordinators.
Attend meetings, training, community events, and professional development opportunities as required.
Perform other duties consistent with the role as assigned by the Homes Coordinator and/or Executive Director.
Promote equitable access to health care, supports, services, and opportunities for all Core Members.
Demonstrate respect for diversity in culture, language, identity, lived experience, spirituality, family structure, and ability.
Support practices that reduce barriers to participation and promote accessibility, inclusion, belonging, and person-centred support.
Foster a culture of mutual respect, collaboration, psychological safety, and belonging among Core Members, employees, volunteers, families, and community partners.
Support House Leaders and teams in applying inclusive, equitable, and person-centred practices in service delivery, decision-making, and daily interactions.
Advocate for the rights, dignity, choices, and self-determination of Core Members in accordance with L'Arche values and applicable legislation.
Participate in organizational learning and continuous improvement initiatives related to inclusion, diversity, equity, accessibility, reconciliation, and anti-oppressive practices.
Model behaviours consistent with L'Arche Ottawa's values, and commitment to creating communities where all people are welcomed, respected, and empowered to contribute their gifts.