Health Care Assistant - Fuze Services

Fuze Health•Remote - Florida, OH

2d•$21 - $22•Remote

About The Position

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. Due to our continued success, we are looking for a Healthcare Assistant to join our exciting high growth company. We want someone who is passionate about service, hardworking and self-motivated to join our team and assist our customers with home health testing. This is a full time position that will require some weekend days and holidays. We are looking for a customer oriented individual with a great attitude, who is highly organized and self-motivated. You will be a member of the primary contact team for results and clinical escalations.

Requirements

Skilled at using online tools and technology to deliver care and communicate with patients
Must be willing to undergo a background check.
Minimum 1 years clinical experience working in a medical office, clinical call center, or hospital - don’t let this stop you from applying if you think this is the right role for you! We are looking for clinicians who are passionate about providing the highest level of patient care in a fast-paced setting.
Exceptional organizational and time management skills with sound decision making abilities.

Nice To Haves

Telehealth experience is a plus.
Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry is a plus

Responsibilities

Providing patients with results on sexually transmitted infections, cancer screening, hormone testing or general health screening via telephone, chat and email.
Communicating effectively and professionally with all team members.
Following scripts as outlined by a clinical team lead
Identifying and escalating clinical questions to team lead
Adhering to all client program requirements and standard operating procedures
Responding to inbound calls from patients seeking support related to the testing process, including questions regarding specific tests and sample collection
To provide a comfortable and safe environment where patients can discuss their concerns and ask questions via telephone, asynchronous chat and email.
To record interactions accurately and consistently in patient records
Adhering to HIPPA guidelines

Benefits

dental
vision
multiple group medical plans to choose from
a 401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA)
health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program).
flexible vacation time
accrued paid sick time
10 paid holidays
(2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month.