Newark-Health Care Assistant

Planned Parenthood of Delaware•Newark, DE

12d•Hybrid

About The Position

The Health Care Assistant (HCA) is administratively supervised by the Center Manager and clinically supervised by the Clinician(s). The HCA is responsible for providing high-quality medical support and clinical care with a focus on outstanding client satisfaction while maintaining/exceeding productivity standards. All duties and responsibilities are performed in a professional and customer service-oriented manner in compliance with PPDE’s Manual of Medical Standards and Guidelines, PPDE policies and procedures, and State and Federal regulatory requirements. This position travels up to 50% of the time to other locations in Dover, Newark, and Wilmington. Candidates must have a valid driver's license and car insurance. Travel time and mileage reimbursement are provided per policy when traveling to locations other than the home base.

Requirements

High School Diploma or equivalency required.
Medical Assistant graduate or AMA Certified Medical Assistant, or Bachelor’s Degree in Social Service, Human Service or Science preferred, or equivalent experience required.
Minimum one year experience preferred.
Excellent keyboarding skills with high level of accuracy required.
Must possess capacity to learn software programs required for specific position and access electronic communications, including e-mail, extranet, intranet, and computer-assisted learning.
Close vision; hearing/listening; clear speech; walking; lifting and carrying up to 10 pounds overhead and 40 pounds from the floor; stooping; kneeling; bending; sitting; standing up to 8 hours at a time; and use of hands to finger, handle, feel and use keyboard.
Must be able to assist a semi-conscious or unconscious youth/adult from a wheelchair to a bed.
Demonstrated ability to work in a diverse environment, and build productive relationships.
Demonstrated ability to effectively work independently and collaboratively as part of a team is essential.
This position performs tasks that involve exposure to blood, fluids, or tissues as well as cleaning solvents and other chemicals.
The noise level in the work environment is usually moderate.
This position requires the ability to work in high stress, fast paced environment with potential emergency situations.
Protesters may be present at work and related sites.
This position requires the ability to work an irregular schedule which could include some weekends, early mornings and evenings.
This position includes travel to alternate sites.

Nice To Haves

One year experience as Medical Assistant preferred
Certified in Phlebotomy preferred
EPIC experience preferred
Phlebotomy Certification Preferred.
Bilingual Preferred.
Familiarity with women’s reproductive healthcare preferred.

Responsibilities

Participate in training sessions, including computer-assisted learning, as required.
Welcome and assist clients through the visit process.
Complete patient intake assessment interview, provide client-focused education/information, distribute and review of fact sheets, and informed consent process with accurate medical record documentation.
Assist clinician and client with examination process, follow-up care and referrals.
Perform duties of Procedure Room Assistant, conduct laboratory testing, scrub and sterilize instruments.
Assist in the abortion services as needed.
Maintain and provide for the upkeep and care of exam room, clinical work areas equipment, supplies and log entries.
Perform all front office duties: Receive incoming calls, direct to appropriate staff or message system.
Use practice management system, enter client information, service data and charges.
Perform charge out duties as appropriate.
Accurately record all lab tests and test results in appropriate lab logs and medical record as appropriate.
Provide injections as necessary.
Conduct all lab tests for patients including, but not limited to: Pregnancy, STI, and HIV.
Abide by the mission of PPDE.
Perform additional duties as assigned.